Membership Experience Host - Kettering

Company Description

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a core value of ours, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners receive double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest's experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Act as a competent key holder, covering shifts as needed.
• Maintain a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate actively.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Ensure the cleanliness of facilities exceeds expectations through active involvement in upkeep, supported by the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Qualifications

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform operational key holder duties when required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team as needed
• Target-focused to support sales and retention goals

To learn more about our brand, visit our LinkedIn page.

At Frasers Group, we embrace the fearless. The potential is massive, and the experience is unrivalled. To thrive here, you should embody our principles:

• Think without limits - Think fast, fearlessly, and lead your team
• Own it and back yourself - Take responsibility for the basics, your role, and results
• Be relevant - Relevant to our people, partners, and the planet