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For Companies At a Glance
- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Everlast Gyms is passionate about fitness and dedicated to exceptional service.
- Benefits: Enjoy a 20% discount, free gym membership, and a chance to earn bonuses.
- Why this job: Join a vibrant team, develop your skills, and make a real impact in fitness.
- Qualifications: Outgoing personality, driven mindset, and a passion for fitness and customer service required.
- Other info: Full-time role with flexible shifts, including early mornings and late evenings.
The predicted salary is between 24000 - 36000 £ per year.
Overview
To maximise every member and guest\’s experience in our club. To support the sales and retention of memberships through excellent customer service. To contribute with the cleaning and hygiene standards of the club as and when required. To be a competent key holder of the club, covering shifts as and when required. To have a good understanding of the membership software system. Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these. Support the Fitness Manager with Gym Floor. Ensure that you have experienced the products and services on offer. Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team. To drive the secondary, spend KPI targets. To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
- Of an outgoing personality, with a positive mindset
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Benefits / About Us
- Everlast Gyms: Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions, Contract is Full time – 40hrs over 5 days
- Availability for 5:30am starts and/or 10:30pm finishes required in-line with gym opening hours / includes some weekend work
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Membership Experience Host - Gateshead employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host - Gateshead
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness topics will not only impress during your interview but also show your passion for the industry.
✨Tip Number 2
Engage with the local fitness community. Attend events or workshops in Gateshead to network with potential colleagues and customers, which can give you insights into what members value most.
✨Tip Number 3
Demonstrate your customer service skills in real-time. If you have the chance, visit the gym as a guest and observe how staff interact with members. This will help you understand the expectations and culture of the team.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to take on various roles. Highlighting your adaptability will show that you're ready to support the team and meet the needs of the business.
We think you need these skills to ace Membership Experience Host - Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and fitness. Emphasise any roles where you've maximised customer satisfaction or contributed to sales and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fitness and customer service. Mention specific examples of how you've positively impacted customer experiences in previous roles.
Showcase Your Personality: Since the role requires an outgoing personality, let your enthusiasm shine through in your application. Use a friendly tone and share why you love working in fitness and helping others.
Highlight Flexibility and Teamwork: Mention your willingness to work flexible hours and your ability to support team members. Provide examples of how you've successfully collaborated with others in past jobs.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you would handle member complaints and ensure a positive experience for all guests.
✨Familiarise Yourself with Membership Software
Since the role requires a good understanding of membership software, take some time to research common systems used in gyms. Being able to discuss your familiarity with such tools can set you apart from other candidates.
✨Be Ready for Shift Flexibility
The job requires flexibility with shifts, including early mornings and late evenings. Be prepared to discuss your availability and willingness to adapt to the club's needs, showcasing your commitment to the team.
