Membership Experience Host - Everlast Gyms - Parkgate

• To maximise every member and guest’s experience in our club.

• To support the sales and retention of memberships through excellent customer service.

• To contribute with the cleaning and hygiene standards of the club as and when required.

• To be a competent key holder of the club, covering shifts as and when required

• To have a good understanding of the membership software system.

• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.

• Support the Fitness Manager with Gym Floor

• Ensure that you have experienced the products and services on offer.

• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.

• To drive the secondary, spend KPI targets.

• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

Need to be:

• Of an outgoing personality, with a positive mindset

• Competent with all administrative duties.

• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.

• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.

• Able to drop into operational key holder duties as and when the business requires.

• Passionate about fitness, administration and customer service

• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.

• Target focussed – to support the club with sales and retention towards achieving success for the business.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias

• Frasers 1000 bonus scheme

• Free Gym membership

• Monthly Frasers Champion – winners get double their salary for the month

• Opportunity to deliver personal training sessions