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For Companies At a Glance
- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a 20% discount, free gym membership, and a chance to earn double salary monthly.
- Why this job: Be part of a vibrant culture that values ambition and personal growth in fitness.
- Qualifications: Outgoing personality, driven mindset, and a passion for fitness and customer service required.
- Other info: Flexible shifts and opportunities for personal training sessions available.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Everlast Gyms…
In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion – winners get double their salary for the month
- Opportunity to deliver personal training sessions
Job Description
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary, spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
Need to be:
- Of an outgoing personality, with a positive mindset
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information
Want to know see more of the great things our brand does please visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Think without limits – Think fast, think fearlessly and take the team with you
- Own it and back yourself – own the basics, own your role and own the results
- Be relevant – Relevant to our people, our partners and the planet
#J-18808-Ljbffr
Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness classes and challenges will not only impress during your interview but also show your genuine passion for the industry.
✨Tip Number 2
Engage with the community by visiting local gyms or fitness events. Networking with fitness enthusiasts and professionals can provide valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or working part-time in customer-facing roles to build your experience, which is crucial for maximising member experiences at Everlast Gyms.
✨Tip Number 4
Prepare to discuss how you would handle member complaints effectively. Think of examples from your past experiences where you resolved issues positively, as this will showcase your problem-solving abilities and commitment to excellent service.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Membership Experience Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for fitness and customer service. Use specific examples from your past experiences to demonstrate your outgoing personality and ability to handle member complaints effectively.
Highlight Relevant Skills: Make sure to emphasise your administrative skills, flexibility, and target-focused mindset in your CV. Mention any experience you have with membership software systems or customer service roles to strengthen your application.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you would handle member complaints and ensure a positive experience for all guests.
✨Familiarise Yourself with Membership Software
Since the role requires a good understanding of membership software, take some time to research common systems used in gyms. Being able to discuss your familiarity with such tools can set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your willingness to take on various duties as needed. Discuss any past experiences where you’ve successfully collaborated with others to achieve a common goal.
