Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Frasers Group, a dynamic brand focused on fitness and community.
- Benefits: Enjoy flexible shifts, learning opportunities, and a vibrant team culture.
- Why this job: Be part of a passionate team that values growth and customer satisfaction.
- Qualifications: Outgoing personality, driven mindset, and a passion for fitness and customer service.
- Other info: This role offers massive potential for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus, and take part in these.
- Support the Fitness Manager with Gym Floor duties.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities is always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Main Duties and Responsibilities:
- To maximise every member and guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus, and take part in these.
- Support the Fitness Manager with Gym Floor duties.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities is always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
- Of an outgoing personality, with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration, and customer service.
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focused – to support the club with sales and retention towards achieving success for the business.
Additional Information
Want to see more of the great things our brand does? Please visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience unrivalled. To make the most of it, you need to live and breathe our principles:
- Think without limits – Think fast, think fearlessly, and take the team with you.
- Own it and back yourself – Own the basics, own your role, and own the results.
- Be relevant – Relevant to our people, our partners, and the planet.
#J-18808-Ljbffr
Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness offerings will not only help you engage with members but also demonstrate your passion for the industry during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle member complaints effectively and show that you're ready to contribute positively to the club's atmosphere.
✨Tip Number 3
Get hands-on experience with membership software systems if possible. Familiarity with these tools will give you an edge, as you'll be able to hit the ground running and support the team from day one.
✨Tip Number 4
Show your enthusiasm for fitness and customer service in every conversation. Whether it's during networking events or casual chats, expressing your passion can make a lasting impression on potential employers.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and fitness. Emphasise any roles where you've maximised member experiences or dealt with complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fitness and customer service. Mention specific examples of how you've contributed to a positive environment in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the membership software system and current fitness trends. Mention any relevant certifications or experiences that align with the role's requirements.
Highlight Flexibility and Teamwork: Discuss your willingness to work shifts and support team members. Provide examples of how you've collaborated with others to achieve common goals in past positions.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and customer service during the interview. Share personal experiences that highlight your commitment to a healthy lifestyle and how you can enhance the member experience.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer complaints or provided excellent service in previous roles. This will show that you can effectively deal with member issues and contribute to retention.
✨Familiarise Yourself with Membership Software
Before the interview, take some time to learn about common membership software systems used in fitness clubs. Being knowledgeable about these tools will demonstrate your readiness to handle administrative duties.
✨Understand the Club's Offerings
Research the club's fitness challenges, class descriptions, and services. Being well-informed will allow you to engage in meaningful conversations during the interview and show that you're proactive about understanding the role.
