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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a 20% discount, free gym membership, and a chance to win double salary monthly.
- Why this job: Be part of a dynamic team that values growth, fitness, and customer satisfaction.
- Qualifications: Outgoing personality, administrative skills, and a passion for fitness are essential.
- Other info: Flexible shifts and opportunities for personal training sessions available.
The predicted salary is between 24000 - 36000 £ per year.
Everlast Gyms…
In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels engage customers, and their drive to be the best is unrivalled.
Elevation is part of our core values, complemented by great company benefits, including:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion – winners receive double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- Maximise every member and guest\’s experience in our club.
- Support the sales and retention of memberships through excellent customer service.
- Maintain cleanliness and hygiene standards of the club as required.
- Serve as a competent key holder, covering shifts as needed.
- Have a good understanding of the membership software system.
- Stay up-to-date with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
- Support the Fitness Manager with gym floor operations.
- Experience and promote the products and services on offer.
- Ensure the facilities\’ cleanliness exceeds expectations by actively participating in the upkeep of the club, with team support.
- Drive secondary sales and meet KPI targets.
- Handle member complaints professionally and inform the relevant manager.
To learn more about our brand\’s initiatives, please visit our LinkedIn page.
An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, embrace our principles:
- Think without limits – think fast, fearlessly, and lead the team.
- Own it and back yourself – take responsibility for the basics, your role, and results.
- Be relevant – focus on our people, partners, and the planet.
Requirements include:
- An outgoing personality with a positive mindset.
- Competent in administrative duties.
- Driven and ambitious, eager to learn and develop.
- Willing to participate in learning opportunities to advance skills and career.
- Capable of fulfilling operational key holder duties as required.
- Passionate about fitness, administration, and customer service.
- Flexible to work shifts and support team needs.
- Target-focused, supporting sales and retention goals.
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Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Show your passion for fitness during the interview. Share personal stories about how fitness has impacted your life and how you engage with others in a gym setting. This will demonstrate that you embody the values of the company.
✨Tip Number 2
Familiarise yourself with the membership software system mentioned in the job description. If possible, practice using similar systems or software to show your competence and readiness to learn.
✨Tip Number 3
Research current fitness trends and challenges. Being knowledgeable about these topics will not only impress your interviewers but also show that you are proactive and engaged in the fitness community.
✨Tip Number 4
Prepare to discuss how you would handle member complaints. Think of examples from past experiences where you successfully resolved issues, as this will highlight your customer service skills and ability to maintain a positive environment.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Membership Experience Host. Highlight your customer service skills and passion for fitness in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your outgoing personality, administrative competence, and any relevant experience in fitness or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've maximised customer experiences in previous roles and your commitment to personal development.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values and mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this is crucial for the Membership Experience Host role.
✨Familiarise Yourself with Membership Software
Research and understand the membership software systems commonly used in gyms. Being able to discuss your familiarity with such systems will show that you're ready to hit the ground running and can support the sales and retention of memberships effectively.
✨Embrace the Company Values
Before the interview, take some time to learn about the company's core values and initiatives. Be prepared to discuss how you embody these principles, such as thinking without limits and taking ownership of your responsibilities, to demonstrate that you're a good cultural fit.
