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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Everlast Gyms is driven by passionate people dedicated to fitness and exceptional service.
- Benefits: Enjoy a 20% discount, free gym membership, and a chance to earn double salary monthly.
- Why this job: Join a vibrant team, develop your skills, and make a real impact in the fitness community.
- Qualifications: Outgoing, driven, and passionate about fitness with a willingness to learn and adapt.
- Other info: This role offers massive potential for growth and a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Company Description: Everlast Gyms... In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled. Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners get double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- To maximise every member and guest's experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor.
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications:
- Of an outgoing personality, with a positive mindset.
- Competent with all administrative duties.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service.
- Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information: An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Think without limits - Think fast, think fearlessly and take the team with you.
- Own it and back yourself - own the basics, own your role and own the results.
- Be relevant - Relevant to our people, our partners and the planet.
Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness offerings will not only impress during your interview but also show your passion for the industry.
✨Tip Number 2
Engage with the community on social media platforms, especially those related to fitness and wellness. This can help you understand member expectations and demonstrate your commitment to enhancing their experience.
✨Tip Number 3
Network with current employees or members of Everlast Gyms. They can provide insights into the company culture and what it takes to excel in the Membership Experience Host role.
✨Tip Number 4
Prepare to discuss how you would handle specific customer service scenarios. Think of examples where you've successfully resolved complaints or enhanced a customer's experience, as this is crucial for the role.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Membership Experience Host position. Understand the key responsibilities and qualifications required, and think about how your skills align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, fitness, and administration. Use specific examples that demonstrate your outgoing personality and passion for fitness, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of their values and how you embody them, particularly your drive, ambition, and willingness to learn.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the Membership Experience Host role.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you resolved complaints or enhanced a customer's experience, as this is crucial for the Membership Experience Host role.
✨Familiarise Yourself with the Company
Research Everlast Gyms and understand their mission, values, and services. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with others, prepare to talk about your experiences in team settings. Highlight how you contribute to a positive team environment and support your colleagues, which is essential for success in this position.
