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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join a vibrant fitness club dedicated to enhancing health and wellness.
- Benefits: Enjoy flexible shifts, a fun work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values member satisfaction and community impact.
- Qualifications: No specific experience required; just a passion for fitness and great communication skills.
- Other info: Opportunity to engage in fitness challenges and gain hands-on experience in the industry.
The predicted salary is between 24000 - 36000 £ per year.
- To maximise every member and guest\’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary, spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
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Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with our membership software system before your interview. Understanding how it works will not only impress us but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Engage with our current fitness challenges and class descriptions. Being able to discuss these in detail during your conversation with us will demonstrate your enthusiasm for the role and your commitment to enhancing member experiences.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled member complaints in the past. We value candidates who can effectively resolve issues and maintain a positive atmosphere in our club.
✨Tip Number 4
Take the time to visit our club and experience our services firsthand. This will give you valuable insights into our operations and allow you to speak authentically about your experiences during the interview.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Membership Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've maximised customer satisfaction or handled complaints effectively in previous roles.
Highlight Relevant Experience: If you have experience in fitness or hospitality, make sure to mention it. Discuss any familiarity with membership software systems or fitness challenges, as this will demonstrate your readiness for the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the club's mission. Mention why you want to work there and how you can contribute to enhancing the member experience.
How to prepare for a job interview at Everlast Gyms
✨Showcase Your Customer Service Skills
As a Membership Experience Host, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to enhancing member experiences.
✨Familiarise Yourself with Fitness Products
Make sure you have a good understanding of the fitness products and services offered by the club. If possible, try out some classes or facilities beforehand so you can speak from personal experience during the interview.
✨Understand the Membership Software System
Since you'll need to be competent with the membership software system, do some research on common systems used in the industry. Being able to discuss your familiarity with similar software can give you an edge.
✨Prepare for Common Scenarios
Think about potential member complaints you might encounter and how you would handle them. Practising your responses will help you feel more confident and show that you're ready to tackle challenges head-on.
