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- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join a vibrant fitness club dedicated to enhancing health and wellness.
- Benefits: Enjoy flexible shifts, a fun work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values member satisfaction and community impact.
- Qualifications: No specific experience required; just bring your passion for fitness and people!
- Other info: Key holder responsibilities and involvement in fitness challenges are part of the role.
The predicted salary is between 24000 - 36000 £ per year.
- To maximise every member and guest\’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To contribute with the cleaning and hygiene standards of the club as and when required.
- To be a competent key holder of the club, covering shifts as and when required
- To have a good understanding of the membership software system.
- Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
- Support the Fitness Manager with Gym Floor
- Ensure that you have experienced the products and services on offer.
- Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
- To drive the secondary, spend KPI targets.
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
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Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Familiarise yourself with our membership software system before your interview. Understanding how it works will not only impress us but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Engage with current members or staff at our club to get insights into their experiences. This will help you understand what makes a great Membership Experience Host and allow you to share relevant anecdotes during your discussions with us.
✨Tip Number 3
Stay updated on the latest fitness trends and challenges. Being knowledgeable about current offerings will demonstrate your commitment to enhancing member experiences and your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss how you would handle member complaints effectively. We value excellent customer service, so having a few strategies in mind will show us that you're ready to tackle challenges head-on.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Membership Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've maximised customer satisfaction or handled complaints effectively in previous roles.
Highlight Relevant Experience: If you have experience in fitness or hospitality, make sure to mention it. Discuss any familiarity with membership software systems or fitness challenges, as this will demonstrate your readiness for the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work specifically at this club and how you can contribute to its success.
How to prepare for a job interview at Everlast Gyms
✨Showcase Your Customer Service Skills
As a Membership Experience Host, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to enhancing member experiences.
✨Familiarise Yourself with Fitness Trends
Stay updated on current fitness challenges and class descriptions. Being knowledgeable about the latest trends will show your passion for the industry and your ability to engage with members effectively.
✨Demonstrate Teamwork and Initiative
This role requires collaboration with the Fitness Manager and other team members. Be ready to discuss instances where you've worked well in a team or taken the initiative to improve a situation, especially regarding cleanliness and hygiene standards.
✨Prepare for Problem-Solving Scenarios
You may encounter member complaints during your role. Think of examples where you've successfully resolved issues in the past. Highlighting your problem-solving skills will reassure the interviewer of your capability to handle challenging situations.
