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- Tasks: Welcome members, drive sales, and ensure a fantastic gym experience.
- Company: Join Everlast Gyms, part of the dynamic Frasers Group.
- Benefits: Free gym membership, discounts, and career growth opportunities.
- Why this job: Be the friendly face that makes every member feel at home.
- Qualifications: Outgoing, sales-focused, and passionate about fitness.
- Other info: Flexible shifts with potential for personal training sessions.
The predicted salary is between 24000 - 36000 £ per year.
As a Host at Everlast Gyms, you'll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you'll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You'll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
The role includes:
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in-club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
We are looking for someone who is outgoing, positive, and passionate about delivering great customer experiences. The ideal candidate is confident in administration, able to handle day-to-day club systems, sales-focused, and has a drive to hit membership and retention targets. They are flexible and adaptable, able to work varied shifts and step into operational/key holder duties when needed. They are passionate about fitness, have a genuine interest in our products and services, and are ambitious and willing to learn and develop their skills for future progression.
Benefits:
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
Frasers Group Principles:
- Think without limits – move fast, think fearlessly, and take the team with you.
- Own it and back yourself – own the basics, your role, and the results.
- Be relevant – to our people, our partners, and the planet.
Membership Experience Host - Everlast Gyms - Rugby in Kilsby employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host - Everlast Gyms - Rugby in Kilsby
✨Tip Number 1
Get to know the gym! Before your interview, pop in and check out the vibe. Chat with staff and members to get a feel for the place. This shows you’re genuinely interested and helps you tailor your answers during the interview.
✨Tip Number 2
Practice your people skills! As a Membership Experience Host, you'll be all about making connections. Role-play common scenarios with friends or family to boost your confidence in handling member queries and complaints.
✨Tip Number 3
Show off your passion for fitness! Be ready to share your favourite workouts or classes during the interview. This not only highlights your enthusiasm but also aligns with the gym's culture and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining the team at Everlast Gyms.
We think you need these skills to ace Membership Experience Host - Everlast Gyms - Rugby in Kilsby
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service. Remember, we’re looking for someone outgoing and positive!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered great customer experiences or driven sales in the past. This will help us see why you’d be a perfect fit!
Show Your Enthusiasm: Express your excitement about joining Everlast Gyms and being part of our fearless team. Let us know why you’re passionate about fitness and how you can contribute to creating an exceptional member journey. We love seeing that enthusiasm!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Everlast Gyms
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what it means to be a Membership Experience Host. Familiarise yourself with the key responsibilities like welcoming members, supporting sales, and maintaining cleanliness. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your People Skills
As the first friendly face members see, it's crucial to highlight your customer service skills. Prepare examples of how you've created positive experiences in previous roles. Think about times when you’ve gone above and beyond to help someone – this will show you’re the right fit for the team.
✨Be Ready to Discuss Fitness Passion
Since the role is in a gym environment, express your genuine interest in fitness and wellness. Share your experiences with fitness challenges or classes, and how you can promote these to members. This will show that you’re not just looking for a job, but that you’re passionate about the industry.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, growth opportunities, and how they support their staff. This shows you’re serious about your future with them and helps you gauge if it’s the right fit for you.
