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For Companies At a Glance
- Tasks: Welcome members, drive sales, and ensure a positive gym experience.
- Company: Join the fearless team at Everlast Gyms, part of Frasers Group.
- Benefits: Free gym membership, 20% discount, and career growth opportunities.
- Why this job: Be the friendly face that makes every member feel at home.
- Qualifications: Outgoing, sales-focused, and passionate about fitness.
- Other info: Flexible shifts and training opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
What You’ll Be Doing:
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in‑club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
Why Join Us:
- We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
About You:
- Outgoing, positive, and passionate about delivering great customer experiences.
- Confident in administration and able to handle day‑to‑day club systems.
- Sales‑focused, with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, with a willingness to learn and develop your skills for future progression.
Membership Experience Host in Burton upon Trent employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host in Burton upon Trent
✨Tip Number 1
Get to know the gym! Before your interview, pop in and experience the atmosphere. Chat with current members and staff to get a feel for the culture. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Membership Experience Host, you'll be all about making connections. Role-play common scenarios with friends or family to boost your confidence in handling member queries and complaints.
✨Tip Number 3
Show off your passion for fitness! Be ready to share your favourite workouts or classes during the interview. This not only demonstrates your enthusiasm but also shows that you can relate to the members' experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Everlast Gyms team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Membership Experience Host in Burton upon Trent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Experience Host role. Mention specific examples that demonstrate your outgoing nature and sales focus.
Show Enthusiasm: Express your excitement about joining Everlast Gyms! We love candidates who are genuinely passionate about delivering great customer experiences and are eager to contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Everlast Gyms
✨Know the Company Inside Out
Before your interview, make sure you research Everlast Gyms thoroughly. Understand their values, services, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Membership Experience Host, you'll be the first point of contact for members. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Passion for Fitness
Since the role requires a genuine interest in fitness, be ready to discuss your own fitness journey and how it aligns with the club's offerings. Share any relevant experiences, whether it's participating in classes or using gym products, to show that you can confidently recommend them to members.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
