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For Companies At a Glance
- Tasks: Coach and support agents to boost sales performance and enhance customer experiences.
- Company: Join Everise, a global leader in customer experience with a people-first culture.
- Benefits: Enjoy remote work options, diverse culture, and recognition as a top workplace.
- Why this job: Be part of a mission-driven team that values innovation and celebrates diversity.
- Qualifications: Must have call centre experience, health insurance license, and proficiency in Microsoft Office.
- Other info: Opportunity for growth in a supportive environment with a focus on collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and numerous Best Place to Work awards. We celebrate all cultures for their uniqueness and strengths, with 13 centers worldwide and a robust work-at-home program. Find a job you’ll love today!
Role Overview
The Specialist/Coach is responsible for working with site Supervisors to execute daily plans that improve sales performance from Agents/Representatives. They provide real-time coaching guidance, facilitate coaching calibrations in one-on-one and group settings, and serve as the voice of the Agents/Representatives to the Supervisors. They collaborate to instill the Everise culture in a focused and motivated team.
Key Responsibilities
- Partner with site Supervisors and Operations Manager to prioritize coaching efforts for optimal team performance.
- Meet bi-lingual criteria if working with bilingual Agents/Representatives.
- Maintain applicable health insurance license.
- Possess previous call center experience and at least one season of UHC Sales licensed experience.
- Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, Forms, Teams, Outlook.
- Experience in taking calls, applying training, and demonstrating proficiency in the role.
- Assist on calls for consumer escalations if needed.
- Support training initiatives and strategies.
- Coach Agents/Representatives to improve knowledge, engagement, compliance, and sales skills.
- Collaborate with management to develop and execute daily performance plans.
- Conduct call calibrations, one-on-ones, live side-by-sides, huddles, and team meetings.
- Drive high-performance sales, compliance, and customer experience outcomes.
- Recommend process improvements and assist in implementing new processes.
- Collaborate with onsite and offsite staff.
- Complete daily Sales Efficiency Call Evaluation Forms through live call monitoring.
If you have the skills to succeed and the motivation to make a difference, we look forward to hearing from you.
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Specialist - Licensed Coach WAH employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Licensed Coach WAH
✨Tip Number 1
Familiarise yourself with the Everise culture and values. Understanding their people-first approach and commitment to diversity will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your coaching techniques and call centre experience. Be prepared to discuss specific examples of how you've successfully coached others in a sales environment, as this will demonstrate your capability for the role.
✨Tip Number 3
Network with current or former employees of Everise. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office applications. Since the role requires using tools like Excel and PowerPoint, being able to articulate your experience with these programs will show that you're ready to hit the ground running.
We think you need these skills to ace Specialist - Licensed Coach WAH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in coaching, sales performance, and call centre environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to work collaboratively with teams. Mention specific examples of how you've improved performance in previous roles.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office applications and any bilingual capabilities if applicable. Mention your health insurance license and any relevant training or certifications.
Showcase Your Coaching Experience: Detail your previous coaching experiences, particularly in a call centre setting. Provide examples of how you have successfully guided agents to improve their skills and performance.
How to prepare for a job interview at Everise
✨Understand the Company Culture
Before your interview, take some time to research Everise's values and mission. They pride themselves on being people-first and celebrating diversity, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Coaching Experience
As a Specialist/Coach, you'll need to demonstrate your ability to improve team performance. Be ready to share specific examples from your previous roles where you successfully coached others, highlighting the outcomes of your efforts.
✨Prepare for Role-Specific Questions
Expect questions related to call centre experience and sales coaching. Brush up on your knowledge of health insurance and be ready to discuss how you've applied training in real-world scenarios.
✨Demonstrate Proficiency in Microsoft Office
Since proficiency in Microsoft Office applications is essential for this role, be prepared to discuss your experience with tools like Word, Excel, and PowerPoint. You might even want to mention any specific projects where you used these tools effectively.
