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- Tasks: Coach and support agents to boost sales performance and enhance customer experiences.
- Company: Join Everise, a global leader in customer experience, known for its diverse and innovative culture.
- Benefits: Enjoy flexible work-from-home options and a supportive, award-winning workplace environment.
- Why this job: Be part of a mission-driven team that values diversity and personal growth while making a real impact.
- Qualifications: Must have a health insurance license, call centre experience, and proficiency in Microsoft Office.
- Other info: Bilingual candidates are encouraged to apply; collaboration with supervisors is key to success.
The predicted salary is between 36000 - 60000 £ per year.
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Specialist – Licensed Coach WAH, Hampshire
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Client:
Everise
Location:
Hampshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7989d0094114
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Specialist/Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Specialist/Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representative to the Supervisors and collaborate with the Supervisors to instill the Everise culture in a team that is focused and motivated.
The Specialist/Coach will partner closely with the site Supervisors and Operations Manager to prioritize their coaching efforts in a manner that will best improve overall team performance. For Specialists/Coaches that work with bi-lingual Agents/Representatives, the expectation is that they meet the appropriate bi-lingual criteria.
Qualifications
Applicable health insurance license – Required
Previous Call Center Experience – Required
A minimum of one season of UHC Sales licensed experience – Required
Intermediate to advance proficiency in Microsoft Office applications – Required
Word
Excel
PowerPoint
Forms
Teams
Outlook
Coaches must have the experience of taking calls, applying training and proven proficiency in the role – Required
They must maintain the ability to assist on the phone if needed for consumer escalations
Support training initiatives and strategy.
Coach Agents/Representatives to improve knowledge engages Consumers, compliantly enroll consumers into an appropriate plan, and enhance sales skills where appropriate.
Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.
Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
Recommend changes when necessary.
Assist in implementation of new processes.
Collaborate actively and fully with UHS onsite and offsite staff
Complete Sales Efficiency Call Evaluation Forms daily by doing live call monitoring
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Specialist - Licensed Coach WAH employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Licensed Coach WAH
✨Tip Number 1
Familiarise yourself with Everise's culture and values. Since they emphasise a people-first approach and celebrate diversity, showcasing your understanding of these principles during any interactions can set you apart.
✨Tip Number 2
Highlight your previous call centre experience in conversations or networking opportunities. Being able to discuss specific scenarios where you improved team performance or coached others will demonstrate your capability for the Specialist/Coach role.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and insights regarding the coaching role at Everise. This can provide you with valuable information and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office applications, especially Excel and PowerPoint. Be ready to share examples of how you've used these tools to enhance training or coaching efforts in your previous roles.
We think you need these skills to ace Specialist - Licensed Coach WAH
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Specialist - Licensed Coach. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in coaching, call centre environments, and any health insurance licensing. Use specific examples that demonstrate your ability to improve sales performance and coach others effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coaching and improving team performance. Mention your previous experiences and how they relate to the role at Everise. Be sure to express your enthusiasm for their people-first culture.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Everise
✨Understand the Company Culture
Before your interview, take some time to research Everise's company culture. They value diversity and a people-first approach, so be prepared to discuss how your values align with theirs and how you can contribute to their mission.
✨Showcase Your Coaching Experience
As a Specialist/Coach, you'll need to demonstrate your previous coaching experience. Be ready to share specific examples of how you've successfully coached others in a call centre environment and improved their performance.
✨Highlight Your Technical Skills
Since proficiency in Microsoft Office applications is required, make sure to mention your experience with Word, Excel, PowerPoint, and Teams. You might even want to prepare a few examples of how you've used these tools effectively in past roles.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to showcase your coaching techniques. Practice how you would handle real-time coaching situations, as this will demonstrate your ability to guide Agents/Representatives effectively.
