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- Tasks: Support system administration and resolve issues for a dynamic team.
- Company: Join Everise, a global leader in enhancing customer experiences with a people-first approach.
- Benefits: Enjoy a diverse culture, remote work options, and recognition as a top workplace.
- Why this job: Be part of a mission-driven company that values innovation and celebrates diversity.
- Qualifications: IT support experience and strong communication skills are essential.
- Other info: Opportunity to work in a collaborative environment with a focus on personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
Everise
Location:
York, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f71017291553
Job Views:
14
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Specialist – Business Support Liaison is responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the client chat platform for unified and real-time communication.
Job Requirements:
• Manage the site-level systems and ID contact between vendor and client
• Provide system and ID support and readiness
• Provide troubleshooting assistance to Agents/Representatives
• Coordinate Agent/Representative ID tracking and issuance
• Communicate new, termed and changes in Agent/Representative status to the client
• Manage system issue tracking, escalation and resolution support
• Coordinate all access, change, and term requests for those working on the project
Qualifications:
• IT service and support management
• Contact Center process and support knowledge
• High degree of customer service skills
• High degree of communication and project management skills
• Sense of urgency and ability to influence and negotiate
• Ability to quickly prioritize and analyze impact of issues
• Preferred background in contact center operations
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Specialist- Business Support Liaison employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist- Business Support Liaison
✨Tip Number 1
Familiarise yourself with the specific systems and tools used in contact centre operations. Understanding the technology and processes will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires a high degree of customer service skills, be ready to share examples of how you've successfully resolved issues or improved customer satisfaction in previous positions.
✨Tip Number 3
Prepare to discuss your project management skills. The job involves coordinating various tasks and communicating changes effectively, so think of instances where you've successfully managed projects or led teams to achieve goals.
✨Tip Number 4
Research Everise's company culture and values. Being people-first and celebrating diversity is key to their mission, so be prepared to discuss how your personal values align with theirs and how you can contribute to their inclusive environment.
We think you need these skills to ace Specialist- Business Support Liaison
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Specialist - Business Support Liaison. Highlight your relevant experience in IT service management and contact centre operations in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your customer service skills, communication abilities, and any project management experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the company's mission. Mention specific examples from your past work that demonstrate your ability to manage systems and support teams effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Everise
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Specialist - Business Support Liaison position. Familiarise yourself with system and ID administration, as well as the client chat platform they use. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Customer Service Skills
Since this role requires a high degree of customer service skills, prepare examples from your past experiences where you successfully resolved issues or provided exceptional support. Highlight your ability to communicate effectively and manage relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting and issue resolution. Think of specific instances where you identified a problem, analysed its impact, and implemented a solution. This will show your potential employer that you can handle the challenges of the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
