Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, monitor performance, and resolve customer escalations.
- Company: Join Everise, a global leader in customer experience with a people-first culture.
- Benefits: Enjoy remote work options, a diverse environment, and recognition as a top workplace.
- Why this job: Be part of a mission-driven company that values innovation and celebrates diversity.
- Qualifications: Healthcare Insurance License or ability to obtain, plus relevant education or experience.
- Other info: Flexible schedule and opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
• Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire
• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proven sales experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
#J-18808-Ljbffr
Licensed Team leader WAH employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensed Team leader WAH
✨Tip Number 1
Familiarise yourself with Everise's core values and mission. Understanding their people-first approach and commitment to diversity will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to manage performance. Highlight instances where you've successfully resolved escalations or improved team engagement, as these are key aspects of the role.
✨Tip Number 3
Network with current or former employees of Everise on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your adaptability and problem-solving skills by preparing for situational questions. Think about how you would handle various scenarios related to associate performance and customer escalations, as this will show your readiness for the fast-paced environment.
We think you need these skills to ace Licensed Team leader WAH
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Licensed Team Leader position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples from your past experiences that demonstrate your ability to meet KPIs, resolve escalations, and engage with team members effectively.
Highlight Relevant Experience: In your CV, emphasise any previous supervisory or leadership roles, especially in call centres or customer service environments. Include metrics or achievements that illustrate your success in these positions.
Showcase Your Skills: Make sure to list your proficiency in Microsoft Office programs and any analytical or problem-solving skills you possess. These are crucial for the role and should be clearly highlighted in both your CV and cover letter.
How to prepare for a job interview at Everise
✨Showcase Your Leadership Skills
As a Licensed Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team and improved performance.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the role. Be ready to discuss how you would monitor and evaluate associate performance based on these metrics. Showing that you understand the importance of KPIs will impress the interviewers.
✨Emphasise Your Customer Service Experience
Since the role involves resolving customer escalations, be prepared to share specific instances where you've handled difficult customer situations. Discuss your approach to problem-solving and how you ensured customer satisfaction.
✨Demonstrate Cultural Awareness
Everise values diversity and inclusion, so it's important to show that you appreciate different cultures. Share any experiences you have working in diverse teams or how you’ve adapted your communication style to connect with people from various backgrounds.
