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- Tasks: Lead a team to enhance customer experiences and ensure performance standards are met.
- Company: Join Everise, a global leader in customer experience with a people-first culture.
- Benefits: Enjoy remote work options, a supportive environment, and recognition as a top workplace.
- Why this job: Be part of a diverse team that values innovation and celebrates unique perspectives.
- Qualifications: Healthcare Insurance License or ability to obtain one; degree or relevant experience required.
- Other info: Flexible schedule and opportunities for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
- Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associates to ensure all goals are met and Everise standards are adhered to.
- Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly.
- Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans.
- Resolve customer escalations.
- Responsible for communication between contact center management, client and associate.
- Participate in associate selection and interviewing process.
- Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations.
Qualifications:
- Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire.
- Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience.
- Previous call center experience preferred.
- Prior supervisory or leadership experience preferred.
- Proven sales experience preferred.
- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent oral and written communication skills.
- Strong organizational and interpersonal skills.
- Schedule flexibility.
- Analytical and problem-solving skills.
- Strong ability to multitask.
- Ability to function in a fast-paced environment.
- Dependability regarding completion of assignments and attendance.
- Ability to pass a drug screen and background check.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Licensed Team leader WAH employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensed Team leader WAH
✨Tip Number 1
Familiarise yourself with Everise's core values and mission. Understanding their people-first approach and commitment to diversity will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Prepare to discuss your experience in monitoring performance and providing feedback. Think of specific examples where you've successfully managed a team or improved performance metrics, as this is crucial for the Licensed Team Leader role.
✨Tip Number 3
Brush up on your knowledge of Key Performance Indicators (KPIs) relevant to customer service. Being able to articulate how you would track and evaluate associate performance will demonstrate your readiness for the position.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've resolved customer escalations in the past. This will highlight your ability to handle challenging situations effectively, which is essential for this role.
We think you need these skills to ace Licensed Team leader WAH
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Licensed Team Leader position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or leadership experience, especially in customer service or call centre environments. Use specific examples to demonstrate how you've met KPIs or resolved escalations.
Showcase Communication Skills: Since excellent oral and written communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated in a past role.
Express Your Passion for Diversity: Everise values diversity and a people-first approach. In your application, mention your appreciation for diverse cultures and how you’ve contributed to an inclusive environment in previous roles.
How to prepare for a job interview at Everise
✨Showcase Your Leadership Skills
As a Licensed Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team and improved performance.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs relevant to the role. Be ready to discuss how you would monitor and evaluate associate performance based on these metrics. This shows that you understand the expectations of the position and are prepared to meet them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of specific scenarios where you successfully resolved issues in a fast-paced environment, and be ready to explain your thought process.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you effectively communicate with team members and clients. You might want to share examples of how your communication style has positively impacted team dynamics or customer satisfaction.
