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- Tasks: Train new hires in customer service and sales skills, both online and in-person.
- Company: Join Everise, a global experience company that values diversity and innovation.
- Benefits: Enjoy flexible remote work options and a supportive, award-winning culture.
- Why this job: Be part of a people-first company with a strong commitment to employee growth and success.
- Qualifications: One year of teaching experience in adult learning; degree in relevant field preferred.
- Other info: Opportunity to work with diverse teams and make a real impact on customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
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Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Responsibilities:
• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar
• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• Execute nesting or on the job training excellence with results
• Ability to train class sizes anywhere from 10 to 100 learners
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
• Ensure trainees are successful for production environment and long-term retention
• While not training, trainer will be asked to take phone calls or support operations, depending on the business needs
Qualifications:
• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
• Undergraduate degree in Instructional Design, English or a related discipline.
• Virtual online experience in blogging or teaching • Ability to build rapport in an online virtual environment
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week
• Ability to understand Standard Operating Procedures and when to ask for guidance
• Ability to adapt and implement changes on the fly
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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Licensed Seasonal Trainer employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensed Seasonal Trainer
✨Tip Number 1
Familiarise yourself with the principles of adult learning. Since the role involves training adults, understanding how they learn best will help you stand out. Consider researching different training methodologies and be ready to discuss how you can apply them in your sessions.
✨Tip Number 2
Showcase your virtual training skills. Since this position requires proficiency in remote training platforms like Adobe Connect, make sure to highlight any experience you have with these tools. If possible, practice using them before your interview to demonstrate your comfort level.
✨Tip Number 3
Prepare to discuss your experience with curriculum design. The job involves partnering with clients to modify training materials, so be ready to share examples of how you've successfully developed or adapted training content in the past.
✨Tip Number 4
Emphasise your ability to engage trainees. Think of creative ways to keep learners involved during training sessions, especially in a virtual setting. Be prepared to share specific strategies or activities you've used to maintain engagement and ensure successful learning outcomes.
We think you need these skills to ace Licensed Seasonal Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, customer service, and adult learning environments. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and customer service. Mention specific experiences that align with the responsibilities of the Licensed Seasonal Trainer role and how you can contribute to Everise's mission.
Showcase Your Skills: In your application, emphasise your proficiency in virtual training platforms like Adobe Connect, as well as your ability to engage trainees effectively. Provide examples of how you've successfully trained others in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Everise
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training, especially in an adult learning environment. Highlight specific examples where you successfully engaged trainees and improved their performance.
✨Familiarise Yourself with Virtual Training Tools
Since the role involves training in a remote environment, make sure you are comfortable with platforms like Adobe Connect. If possible, practice using these tools before the interview to demonstrate your proficiency.
✨Emphasise Communication Skills
Excellent communication is key for this position. Be ready to showcase your oral and written communication skills through clear and concise answers during the interview. Consider preparing a brief presentation to illustrate your facilitation skills.
✨Demonstrate Adaptability
The job requires the ability to adapt and implement changes quickly. Prepare examples of situations where you had to adjust your training methods or lesson plans on the fly, and how that led to successful outcomes.
