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- Tasks: Train new hires in customer service and sales skills, both online and in-person.
- Company: Join Everise, a global experience company that values diversity and innovation.
- Benefits: Enjoy remote work options and a supportive, award-winning culture.
- Why this job: Be part of a people-first company with a strong commitment to employee growth and success.
- Qualifications: One year of teaching experience in adult learning; degree in relevant field preferred.
- Other info: Flexible shifts available; opportunity to impact trainee success directly.
The predicted salary is between 36000 - 60000 £ per year.
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Responsibilities:
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
- Proficient and comfortable in training in a remote virtual training environment or brick and mortar.
- Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment.
- Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
- Partner with clients in curriculum design and modification. Develop associated supporting materials.
- Ability to train to adult learning styles virtual and brick and mortar.
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
- Prepare lesson plans and course agenda for each training class.
- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
- Execute nesting or on the job training excellence with results.
- Ability to train class sizes anywhere from 10 to 100 learners.
- In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
- Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
- Ensure trainees are successful for production environment and long-term retention.
- While not training, trainer will be asked to take phone calls or support operations, depending on the business needs.
Qualifications:
- A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
- Undergraduate degree in Instructional Design, English or a related discipline.
- Virtual online experience in blogging or teaching.
- Ability to build rapport in an online virtual environment.
- Excellent oral and written communication skills at all levels of the organization.
- Demonstrated presentation and facilitation skills.
- Proficiency in Microsoft Office applications including PowerPoint and Word.
- Ability to work any shift x 7 days a week.
- Ability to understand Standard Operating Procedures and when to ask for guidance.
- Ability to adapt and implement changes on the fly.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Licensed Seasonal Trainer employer: Everise
Contact Detail:
Everise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensed Seasonal Trainer
✨Tip Number 1
Familiarise yourself with the principles of adult learning and training methodologies. Understanding how adults learn differently will help you demonstrate your ability to engage trainees effectively during the interview process.
✨Tip Number 2
Showcase your experience with virtual training platforms like Adobe Connect. Be prepared to discuss specific examples of how you've successfully delivered training in a remote environment, as this is crucial for the role.
✨Tip Number 3
Highlight your adaptability and problem-solving skills. Be ready to share instances where you've had to adjust your training approach on the fly, as this demonstrates your ability to thrive in a dynamic work environment.
✨Tip Number 4
Prepare to discuss your experience in curriculum design and how you've partnered with clients to modify training materials. This will show your collaborative spirit and commitment to continuous improvement, which aligns with our values at StudySmarter.
We think you need these skills to ace Licensed Seasonal Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, customer service, and adult learning environments. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and customer service. Mention specific experiences that align with the responsibilities of the Licensed Seasonal Trainer role and how you can contribute to Everise's mission.
Showcase Your Skills: In your application, emphasise your proficiency in virtual training platforms and your ability to engage learners. Provide examples of how you've successfully trained others in the past, especially in remote settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Everise
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training, especially in an adult learning environment. Highlight specific examples where you successfully engaged trainees and improved their performance.
✨Demonstrate Virtual Training Skills
Since the role involves remote training, make sure to showcase your proficiency with virtual platforms like Adobe Connect. You might even want to prepare a short demonstration or example of how you would conduct a training session online.
✨Emphasise Communication Skills
Excellent communication is key for this position. Be ready to provide examples of how you've effectively communicated complex information in a clear and engaging manner, both verbally and in writing.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to adapt and implement changes on the fly. Think of scenarios where you had to adjust your training methods or materials based on feedback or unexpected challenges.
