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For Companies At a Glance
- Tasks: Support and enhance telephony systems, ensuring smooth operations and quality service.
- Company: Join a dynamic tech company focused on innovative communication solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Why this job: Be part of exciting projects that shape the future of telephony and collaboration.
- Qualifications: Experience in telephony systems and strong project management skills required.
- Other info: Opportunity for career growth and international collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Domain Activity 1 – In‑Service Support (MCO)
- Monitor all activities and requests related to the telephony scope (Cisco CUCM and Teams Telephony).
- Ensure stability, operation, and quality of the IT system infrastructures and applications supporting the CCM platforms, guaranteeing their availability whenever and wherever required.
- Implement technical solutions in compliance with business‑driven deadlines, as well as the company’s strategy and security policies.
- Provide second‑level support for system issues reported by the Service Desk (ticket management).
- Monitor all telephony system infrastructures and plan ongoing developments in coordination with service providers.
- Diagnose and resolve incidents using system administration and performance monitoring tools.
- Work in close collaboration with other technical and business teams.
- Maintain and update documentation for system policies, technical specifications, and operating procedures.
- Participate in the 24 / 7 out‑of‑hours support rota with other members of the UC team to ensure continuity of service for the Genesys Cloud contact center application.
- Manage Genesys Cloud administration tasks, including CLI operations, in coordination with Orange (service provider).
Domain Activity 2 – Continuous Improvement and Projects
- Contribute to the strategy and definition of telecom resources required by the company’s applications.
- Address technical debt by proposing and implementing innovative solutions.
- Conduct a preliminary audit in preparation for migrating the Cisco CUCM telephony environment to Microsoft Teams Telephony.
Deliverables
- Complete audit report: findings, improvement opportunities, and architecture diagrams.
- Plan for the decommissioning of copper lines.
- Technical specifications for the migration to Teams.
- Detailed migration schedule for all sites.
- Project budget estimate.
- Multi‑country perspective: international coordination, with all documentation and meetings conducted in English (French is a plus).
Domain Activity 3 – Third‑Party Management and Contract Follow‑Up
- Monitor various contracts (SLAs, support agreements, renewals, and key dates).
- Build and maintain strong relationships with partners (telecom providers, maintenance vendors).
- Collaborate with the procurement team to assess and challenge current suppliers.
Qualifications
Desired Experience- Successful migration of a Cisco telephony environment to Microsoft Teams.
- Multi‑site and multi‑country experience.
- SIP environment.
- Strong project management skills.
- Engineer with proven expertise in telephony (on‑premise and cloud environments).
- Engineering degree in Computer Science or equivalent.
- Experience in installing, troubleshooting, and operating communication technologies.
- Experience deploying, supporting, and troubleshooting IP telephony devices, including desktop agents, desk phones, and other endpoints.
- Experience with monitoring tools (Centreon preferred).
- Microsoft Teams & Telephony
- Cisco CUCM & Jabber
- Cisco IOS Gateways
- VOIP
- Genesys Cloud Contact Center Solutions
- Call recording software
- Windows (Desktop & Server)
- Solid understanding of network protocols and security: IP, LAN / WAN, QoS, VLAN, DNS, DHCP, VPN configuration.
- Knowledge of standards and protocols: SIP, RTP, H.323.
- Experience managing group‑wide projects (all sites, all vessels).
- Rigorous methodology: planning, reporting, risk management.
Additional Information
Travel- Regular travel required across countries and company sites.
All our positions are open to people with disabilities.
Phone Engineer and Support in Plymouth employer: Everience Benelux
Contact Detail:
Everience Benelux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Phone Engineer and Support in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the telephony and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to Cisco CUCM and Microsoft Teams. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to telephony systems. Practice explaining your past experiences with migrations and troubleshooting. Confidence is key, so make sure you can articulate your expertise clearly!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Phone Engineer and Support in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Phone Engineer and Support role. Highlight your experience with Cisco CUCM, Microsoft Teams, and any relevant project management skills. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about telephony and how your skills align with our mission at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical expertise in your application. Mention your experience with VOIP, Genesys Cloud, and any monitoring tools you've used. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Everience Benelux
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco CUCM, Microsoft Teams Telephony, and Genesys Cloud. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Showcase Your Project Management Skills
Since this role involves managing projects across multiple sites, be prepared to talk about your project management experience. Highlight any successful migrations or improvements you've led, and explain how you tackled challenges along the way.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with various teams and service providers. Share examples of how you've built strong relationships in past roles, and how you’ve collaborated to achieve common goals. Communication is key, so show that you can work well with others!
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations related to telephony support and incident resolution. Think through how you would handle specific scenarios, such as diagnosing a system issue or planning a migration. Practising these responses will help you feel more confident during the interview.
