At a Glance
- Tasks: Provide first and second level IT support for workstations and mobile devices.
- Company: Everience empowers businesses with tailored digital solutions across Europe.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Other info: Open to applicants with disabilities; entry-level position.
- Why this job: Join a supportive team focused on customer service and technical excellence.
- Qualifications: Fluent in English and French, with a year of IT support experience required.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Technician Lvl 1/2 London (UK) French speaker
IT Support Technician Lvl 1/2 London (UK) French speaker
2 days ago Be among the first 25 applicants
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Company Description
Our mission at
Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description
Assist the client with first and second level support on workstations, mobility devices and
infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook
docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure
feedback to customers
Always demonstrate excellent customer service
Qualifications
Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
Monitoring and reporting of the production environment (dashboards, KPIs)
Monitoring and improvement of procedures and documentation
Basic knowledge of Apple environment (iPhone)
Incident and request processing (ITIL – ticket tracking)
IT Support experience in a large enterprise environment (+ 400 users)
At least 1 years of onsite support and customer care is required
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
Motivation and real desire to improve and learn
Organized, able to work independently, pragmatic, and hands-on approach
Spoken languages: English (fluent) AND French (fluent)
Additional Information
All our positions are open to people with disabilities
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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#J-18808-LjbffrIT Support Technician Lvl 1/2 London (UK) French speaker employer: Everience Benelux
At Everience, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides employees with opportunities for professional growth in the IT sector, alongside a commitment to excellent customer service and support. With a focus on employee well-being and inclusivity, we ensure that every team member can thrive in their role while contributing to our mission of enhancing productivity through digital technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Lvl 1/2 London (UK) French speaker
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Everience Benelux!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Everience Benelux.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Support Technician Lvl 1/2 London (UK) French speaker
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Everience Benelux and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Everience Benelux
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Everience Benelux.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Everience Benelux will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
