Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second level IT support for workstations and mobile devices.
- Company: Everience empowers businesses with tailored digital solutions across Europe.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Why this job: Join a supportive team focused on customer service and technical excellence.
- Qualifications: Fluent in English and French, with a year of IT support experience required.
- Other info: Open to applicants with disabilities; entry-level position.
The predicted salary is between 24000 - 36000 ÂŁ per year.
IT Support Technician Lvl 1/2 London (UK) French speaker
IT Support Technician Lvl 1/2 London (UK) French speaker
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Company Description
Our mission at
Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting…
Job Description
Assist the client with first and second level support on workstations, mobility devices and
infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook
docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure
feedback to customers
Always demonstrate excellent customer service
Qualifications
Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
Monitoring and reporting of the production environment (dashboards, KPIs)
Monitoring and improvement of procedures and documentation
Basic knowledge of Apple environment (iPhone)
Incident and request processing (ITIL – ticket tracking)
IT Support experience in a large enterprise environment (+ 400 users)
At least 1 years of onsite support and customer care is required
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
Motivation and real desire to improve and learn
Organized, able to work independently, pragmatic, and hands-on approach
Spoken languages: English (fluent) AND French (fluent)
Additional Information
All our positions are open to people with disabilities
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Everience Benelux by 2x
Sign in to set job alerts for “Information Technology Support Technician” roles.
London, England, United Kingdom 2 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
West Drayton, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Hounslow, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
Slough, England, United Kingdom 5 months ago
Barnet, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 months ago
Cobham, England, United Kingdom 1 week ago
IT Apprentice (Level 3 Information Communications Technician)
Surrey, England, United Kingdom 3 months ago
Southall, England, United Kingdom 2 weeks ago
IT Manager/Infrastructure Support Manager
City Of London, England, United Kingdom 1 week ago
IT Technician (6-Month Contract, Potential to Become Full-Time)
Surrey, England, United Kingdom 1 week ago
FREELANCE IT Support Technician Lvl 1/2 London (UK) French speaker
London, England, United Kingdom 1 day ago
London, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Support Technician Lvl 1/2 London (UK) French speaker employer: Everience Benelux
Contact Detail:
Everience Benelux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Lvl 1/2 London (UK) French speaker
✨Tip Number 1
Brush up on your technical knowledge, especially in Windows environments and Office 365. Being well-versed in these areas will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Since this position requires fluency in both English and French, practice your language skills. Engaging in conversations or even mock interviews in French can help you feel more comfortable during the actual interview.
✨Tip Number 3
Familiarise yourself with ITIL principles, particularly incident and request processing. Understanding these concepts will show that you are prepared to handle support tickets effectively.
✨Tip Number 4
Highlight any previous customer service experience during your interactions. Emphasising your interpersonal skills and positive attitude towards customer care can set you apart from other candidates.
We think you need these skills to ace IT Support Technician Lvl 1/2 London (UK) French speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in a large enterprise environment. Emphasise your technical knowledge of Windows, Office 2016/365, and any experience with Apple devices.
Craft a Strong Cover Letter: In your cover letter, express your motivation for the role and how your skills align with Everience's mission. Mention your fluency in both English and French, as this is crucial for the position.
Showcase Customer Service Skills: Provide examples in your application that demonstrate your positive customer service attitude and interpersonal skills. Highlight any specific instances where you successfully resolved issues for users.
Highlight Relevant Qualifications: List any certifications or training related to IT support, incident management (like ITIL), or customer care. This will strengthen your application and show your commitment to the field.
How to prepare for a job interview at Everience Benelux
✨Brush Up on Technical Knowledge
Make sure you're well-versed in the technical skills mentioned in the job description, such as Windows environments, Office 2016 and 365, and mobile services. Being able to discuss these confidently will show your potential employer that you have the necessary expertise.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your interpersonal skills and your ability to listen and respond to user needs effectively.
✨Prepare for Incident Management Questions
Familiarise yourself with ITIL principles and be ready to discuss how you would handle incidents and requests. Think of specific scenarios where you successfully resolved issues and how you tracked them through ticketing systems.
✨Show Your Motivation to Learn
Employers love candidates who are eager to improve and learn. Be ready to talk about any recent training or certifications you've pursued, and express your enthusiasm for growing within the company and the IT field.
