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- Tasks: Lead communication between users and our French Service Desk, ensuring smooth operations.
- Company: Join Everience, a global leader in AI-augmented digital services.
- Benefits: Work in a dynamic environment with opportunities for skill development and career growth.
- Why this job: Be at the forefront of the AI revolution and enhance your employability.
- Qualifications: Strong technical skills, excellent communication, and a customer-focused mindset.
- Other info: On-site role in central London with a supportive team culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy, the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
We are looking for a Topic Leader to join our team on-site in London. In this role, you will act as the key liaison between local users and our French Service Desk, ensuring seamless communication, service continuity, and continuous improvement of business applications support.
Main Responsibilities
- Serve as the primary point of contact for all business applications
- Collect field feedback and support the Shift-Left strategy (Level 2, Level 3, AMS, etc.)
- Analyze ticket volumes and produce statistics & dashboards
- Prepare reports and escalation alerts in case of application issues
- Support onboarding and integration of new users
- Deliver trainings and coaching sessions
- Identify and coordinate training needs
Profile & Skills
- Strong technical understanding of Retail environments
- Technical environment: office tools, business applications, retail solutions, Mac & PC, Okta, Usercube
- Customer-oriented, service-focused mindset
- Excellent communication
- Strong planning & organizational skills
- Analytical and problem-solving abilities
- Proficiency with Excel and/or reporting tools
- Excellent written communication
- Experience in Retail/Luxury is a plus
Languages
- French: C2
- English: C2
Working Conditions
On-site position in central London 37/ week (08:00–19:00, Monday to Friday)
Profile expected (DM / SDM / Knowledge Manager)
All our positions are open to people with disabilities
Freelance Service Manager ( m/w/d) employer: Everience Benelux
Contact Detail:
Everience Benelux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Service Manager ( m/w/d)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your skills and experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Freelance Service Manager ( m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freelance Service Manager role. Highlight your experience in retail environments and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising between users and our Service Desk, make sure your written communication is clear and professional. We appreciate a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Everience Benelux
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around retail environments and business applications. Familiarise yourself with tools like Excel and any reporting software that might come up during the interview.
✨Show Off Your Communication Skills
Since this role involves liaising between users and the service desk, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer-oriented situations.
✨Be Ready to Problem-Solve
Expect to face some scenario-based questions where you'll need to demonstrate your analytical and problem-solving abilities. Think of specific instances where you've tackled challenges in a retail or service environment.
✨Highlight Your Training Experience
Since the role involves delivering training and coaching sessions, be prepared to discuss any relevant experience you have. Share how you've identified training needs and successfully implemented training programmes in the past.