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For Companies At a Glance
- Tasks: Be a customer champion, helping people connect with technology and providing tailored solutions.
- Company: Join Vodafone, a community-driven company focused on connecting people and making a positive impact.
- Benefits: Enjoy flexible hours, competitive salary, unlimited SIM plan, and various leave benefits.
- Why this job: Gain valuable training, earn performance-based rewards, and explore exciting career advancement opportunities.
- Qualifications: Bring enthusiasm, excellent communication skills, and a willingness to learn about technology.
- Other info: No need to meet every requirement; we value diversity and encourage all to apply!
The predicted salary is between 28800 - 43200 £ per year.
Develop your ideal career through our leadership and on-the-job sales training. Make time for yourself with our great leave entitlements. Performance-based rewards: Your efforts will be recognised and rewarded with uncapped earning potential.
At Vodafone, we are about connecting people. The power of community and the buzz you get from helping people to connect – this is what drives us to do good work.
What you’ll be doing:
- You’ll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives.
- You’ll be ensuring customers receive the best value and the best advice.
- Providing the best value solutions for our customers to fit their lifestyle.
- Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app.
- We will support you with all the training to level up your knowledge on our dynamic and ever-evolving industry.
Who are we looking for?
- You bring a spark of joy and enthusiasm to every customer interaction.
- You’re an excellent communicator, adaptable, and excited about technology.
- Your positive energy, attentiveness to others, and genuine interest in our products will make you the perfect fit with our team.
Join us with 38 hours to be worked over a minimum of 5 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you.
What can we offer?
- Competitive salary with great rewards.
- With every sale, you also have the opportunity to boost your earnings with incentives and bonuses.
- Never pay a phone bill again – We’ve got you covered with a SIM plan with unlimited calls, texts and data.
- A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave.
- In-depth training on all the latest tech as well as on topics like leadership and coaching.
- Exciting opportunities to further your career into a leadership role or a head office position through our widely popular ‘Future you’ Intern and Work Experience programs.
If you are excited about this role, but your experience doesn’t align perfectly, we encourage you to apply now regardless. We believe in the power of people and collaboration. Let’s be bolder and better, together!
What’s next?
Our recruitment process is simple: submit your CV and you’ll be invited to complete a 15-min assessment to find out more about you. If there is a connection, then you’ll speak to our friendly Talent Acquisition team on a quick phone chat, and then come in for an in-store interview with the Store Manager. This will also be your chance to meet the team and find out more about working with us.
To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.
Customer Solutions Advisor - Full Time - Southport employer: Everi Pty
Contact Detail:
Everi Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor - Full Time - Southport
✨Tip Number 1
Show your enthusiasm for technology during the interview. Be prepared to discuss your favourite gadgets and how you use them in your daily life. This will demonstrate your genuine interest in the products you'll be helping customers with.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about tech-related topics. This will help you articulate your thoughts clearly and confidently when interacting with customers.
✨Tip Number 3
Familiarise yourself with Vodafone's products and services before the interview. Understanding what they offer will allow you to provide insightful answers and show that you're proactive about learning.
✨Tip Number 4
Be ready to share examples of how you've helped others in the past, whether in a customer service role or otherwise. Highlighting your problem-solving skills and ability to connect with people will make you stand out as a candidate.
We think you need these skills to ace Customer Solutions Advisor - Full Time - Southport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Solutions Advisor role. Emphasise your communication skills, adaptability, and enthusiasm for technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to connect with people. Mention specific examples of how you've provided solutions in previous roles or experiences.
Prepare for the Assessment: After submitting your CV, you'll be invited to complete a 15-minute assessment. Familiarise yourself with common customer service scenarios and think about how you would handle them effectively.
Research Vodafone: Learn about Vodafone's values, products, and services. Understanding their community-driven approach will help you demonstrate your alignment with their mission during the interview process.
How to prepare for a job interview at Everi Pty
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Vodafone values positive energy and a genuine interest in technology, so let your passion shine through!
✨Demonstrate Your Communication Skills
As a Customer Solutions Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently, and be ready to showcase how you can connect with customers effectively.
✨Prepare for Technical Questions
Even if you're not a tech expert, it's important to show your willingness to learn. Brush up on basic tech knowledge and be prepared to discuss how you would help customers troubleshoot issues.
✨Highlight Your Adaptability
Vodafone is looking for someone who can adapt to different situations and customer needs. Share examples from your past experiences where you've successfully adjusted to new challenges or environments.
