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For Companies At a Glance
- Tasks: Manage client relationships and lead discovery calls to identify automation opportunities.
- Company: Join Triggr, a leading automation platform for Managed Service Providers.
- Benefits: Competitive salary, performance bonus, fully remote work, and flexible hours.
- Why this job: Be the key contact for top-tier clients and drive impactful automation solutions.
- Qualifications: 3+ years in account management with a background in MSP or IT services.
- Other info: Work later shifts for a better morning routine and enjoy a dynamic remote environment.
The predicted salary is between 50000 - 55000 £ per year.
Triggr is a done-for-you automation platform built exclusively for Managed Service Providers (MSPs). We handle the entire workflow automation lifecycle — from discovery and scoping through to build, delivery, and ongoing maintenance — so MSPs can scale their operations without adding headcount. We serve MSP clients across the US, Canada, and Australia at a premium price point ($2,000–$10,000/month), running critical automation across Microsoft 365, HaloPSA, ConnectWise, Autotask, and CIPP.
About the Hours
This role operates on a later shift — roughly 12pm to 8pm UK time — aligned to US Eastern hours. If you naturally function better later in the day or prefer having your mornings free, this schedule will suit you well.
The Role
We are hiring our first dedicated Account Manager to own the full client relationship across our portfolio, including top-tier clients at the $5,000–$10,000/month level. You will be the primary point of contact for every account — running discovery calls, understanding client automation requirements, demoing completed automations post-build, and ensuring clients get measurable value from Triggr. This role reports directly to the founder.
Responsibilities
- Lead structured discovery calls to understand client operations and automation opportunities
- Present and demo completed automations to clients after each build
- Serve as primary point of contact for all accounts including top-tier clients
- Run regular check-in calls to review performance, satisfaction, and upcoming needs
- Identify and close upsell opportunities as clients' automation footprints grow
- Translate client feedback into clear briefs for the workflow build team
- Monitor account health and manage renewals
Must-Haves
- 3+ years in account management, customer success, or a client-facing technical role
- Background in MSP or IT services — you must understand how MSPs operate
- Genuine interest in automation and workflow technology — non-negotiable
- Excellent spoken English for video calls with MSP owners at the $5K–$10K/month level
- Comfortable leading technical conversations without necessarily being a developer
- Fine working a later shift (12pm–8pm UK) aligned to US Eastern hours
- Highly organised and self-directed
Nice to Have
- Familiarity with HaloPSA, ConnectWise, or Autotask
- Experience with Microsoft 365 or CIPP
- Exposure to automation platforms — Rewst, Make, Zapier, or Power Automate
- Experience presenting technical deliverables or demos to clients
Compensation
£50,000–£55,000/year + performance bonus. Fully remote, anywhere in the UK. Later shift hours — start at noon, mornings completely free.
To Apply
Send a 2–3 minute video introduction and your CV to . Tell us about a client relationship you're proud of — and describe an automation or process you've been involved in.
MSP Account Manager (Automation) in Telford employer: Everhold
Contact Detail:
Everhold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Account Manager (Automation) in Telford
✨Tip Number 1
Get your video intro spot on! This is your chance to shine and show us your personality. Keep it concise, focus on a client relationship you're proud of, and highlight your experience with automation. Remember, we want to see the real you!
✨Tip Number 2
Do your homework on Triggr and the MSP landscape. Understanding our platform and how we help MSPs scale will give you an edge in conversations. We love candidates who can connect the dots between their experience and what we do!
✨Tip Number 3
Practice makes perfect! Run through potential discovery call scenarios and think about how you'd present completed automations. Being comfortable leading these conversations will set you apart from the crowd.
✨Tip Number 4
Don’t forget to showcase your organisational skills! As an Account Manager, you'll need to juggle multiple clients and their needs. Share examples of how you've managed accounts or projects effectively in the past.
We think you need these skills to ace MSP Account Manager (Automation) in Telford
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your experience in account management and any relevant technical roles. Tailor it to showcase your understanding of MSP operations and automation technologies, as this will resonate with us at Triggr.
Nail the Video Introduction: In your video, be genuine and enthusiastic! Share a client relationship you're proud of and dive into an automation process you've worked on. This is your chance to show us your personality and passion for automation.
Showcase Your Technical Savvy: Don’t shy away from discussing your technical skills! Whether it's your familiarity with tools like HaloPSA or Microsoft 365, let us know how you can lead those technical conversations with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Everhold
✨Know Your Automation Stuff
Make sure you brush up on your knowledge of automation and workflow technology. Since this role is all about understanding client needs and presenting solutions, being able to speak confidently about tools like HaloPSA, ConnectWise, and Microsoft 365 will really set you apart.
✨Showcase Your Client Relationship Skills
Prepare to discuss a client relationship you're proud of. Think about how you managed the account, what challenges you faced, and how you added value. This will demonstrate your experience in account management and your ability to build strong relationships.
✨Practice Your Presentation Skills
Since you'll be demoing completed automations, practice presenting technical deliverables clearly and engagingly. You want to ensure that clients understand the value of what you've built, so rehearse explaining complex concepts in simple terms.
✨Be Ready for Technical Conversations
Even if you're not a developer, you should feel comfortable leading technical discussions. Brush up on the basics of automation platforms and be prepared to answer questions about how they can benefit MSPs. This will show that you’re genuinely interested in the field and ready to engage with clients.