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- Tasks: Manage client relationships and drive automation solutions for top-tier MSP clients.
- Company: Join Triggr, a leading automation platform for Managed Service Providers.
- Benefits: Competitive salary, performance bonuses, and fully remote work with flexible hours.
- Why this job: Be the go-to person for impactful automation projects and help clients thrive.
- Qualifications: 3+ years in account management with a passion for automation technology.
- Other info: Work from anywhere in the UK with a later shift that frees up your mornings.
The predicted salary is between 43000 - 77000 £ per year.
Triggr is a done-for-you automation platform built exclusively for Managed Service Providers (MSPs). We handle the entire workflow automation lifecycle — from discovery and scoping through to build, delivery, and ongoing maintenance — so MSPs can scale their operations without adding headcount. We serve MSP clients across the US, Canada, and Australia at a premium price point ($2,000–$10,000/month), running critical automation across Microsoft 365, HaloPSA, ConnectWise, Autotask, and CIPP.
This role operates on a later shift — roughly 12pm to 8pm UK time — aligned to US Eastern hours. If you naturally function better later in the day or prefer having your mornings free, this schedule will suit you well.
We are hiring our first dedicated Account Manager to own the full client relationship across our portfolio, including top-tier clients at the $5,000–$10,000/month level. You will be the primary point of contact for every account — running discovery calls, understanding client automation requirements, demoing completed automations post-build, and ensuring clients get measurable value from Triggr.
- Lead structured discovery calls to understand client operations and automation opportunities
- Present and demo completed automations to clients after each build
- Serve as primary point of contact for all accounts including top-tier clients
- Run regular check-in calls to review performance, satisfaction, and upcoming needs
- Identify and close upsell opportunities as clients' automation footprints grow
- Monitor account health and manage renewals
Requirements:
- 3+ years in account management, customer success, or a client-facing technical role
- Background in MSP or IT services — you must understand how MSPs operate
- Genuine interest in automation and workflow technology — non-negotiable
- Excellent spoken English for video calls with MSP owners at the $5K–$10K/month level
- Fine working a later shift (12pm–8pm UK) aligned to US Eastern hours
- Experience with Microsoft 365 or CIPP
- Exposure to automation platforms — Rewst, Make, Zapier, or Power Automate
Compensation: £50,000–£55,000/year + performance bonus. Fully remote, anywhere in the UK. Later shift hours — start at noon, mornings completely free.
Send a 2–3 minute video introduction and your CV to harvey@everholdhq. Tell us about a client relationship you're proud of — and describe an automation or process you've been involved in.
MSP Account Manager (Automation) employer: Everhold
Contact Detail:
Everhold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Account Manager (Automation)
✨Tip Number 1
Get your video intro spot on! This is your chance to shine and show off your personality. Keep it concise, focus on a client relationship you're proud of, and highlight your experience with automation. Remember, first impressions count!
✨Tip Number 2
Do your homework on Triggr and the MSP landscape. Understanding their platform and how it benefits clients will help you stand out in interviews. We love candidates who can speak our language and show genuine interest in what we do!
✨Tip Number 3
Prepare for those discovery calls! Think about the types of questions you’d ask to uncover client needs. Show us you can lead these conversations effectively, as that’s a key part of the Account Manager role.
✨Tip Number 4
Don’t forget to showcase your tech-savviness! If you've worked with Microsoft 365 or any automation platforms like Zapier, make sure to mention it. We want to see how you can leverage your skills to drive value for our clients.
We think you need these skills to ace MSP Account Manager (Automation)
Some tips for your application 🫡
Show Your Passion for Automation: Make sure to highlight your genuine interest in automation and workflow technology. We want to see how you've engaged with these tools in the past, so share specific examples that demonstrate your enthusiasm!
Tailor Your CV: Customise your CV to reflect your experience in account management and MSP operations. We’re looking for someone who understands how MSPs work, so make it clear how your background aligns with our needs.
Nail the Video Introduction: Your video intro is your chance to shine! Keep it concise, engaging, and relevant. Talk about a client relationship you’re proud of and an automation process you’ve been involved in — this will help us get to know you better.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on that opportunity!
How to prepare for a job interview at Everhold
✨Know Your MSP Inside Out
Before the interview, make sure you understand how Managed Service Providers operate. Familiarise yourself with common challenges they face and how automation can help. This knowledge will allow you to speak confidently about how Triggr can add value to their operations.
✨Showcase Your Automation Passion
Since a genuine interest in automation is non-negotiable, be prepared to discuss your experiences with automation platforms like Microsoft 365, Rewst, or Zapier. Share specific examples of how you've used these tools to improve processes or workflows in previous roles.
✨Prepare for Discovery Calls
As you'll be running structured discovery calls, practice asking open-ended questions that encourage clients to share their needs and pain points. Think about how you can guide the conversation to uncover upsell opportunities while demonstrating your understanding of their business.
✨Craft a Compelling Video Introduction
Your video introduction is your chance to make a great first impression. Keep it concise, highlight a client relationship you're proud of, and explain an automation process you've been involved in. Make sure to convey your enthusiasm for the role and how you can contribute to Triggr's success.