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For Companies At a Glance
- Tasks: Manage client relationships and lead discovery calls to identify automation opportunities.
- Company: Join Triggr, a leading automation platform for Managed Service Providers.
- Benefits: Competitive salary, performance bonuses, and fully remote work with flexible hours.
- Why this job: Be the key contact for top-tier clients and drive impactful automation solutions.
- Qualifications: 3+ years in account management with a background in MSP or IT services.
- Other info: Work from anywhere in the UK with a later shift that frees up your mornings.
The predicted salary is between 50000 - 55000 £ per year.
Triggr is a done-for-you automation platform built exclusively for Managed Service Providers (MSPs). We handle the entire workflow automation lifecycle — from discovery and scoping through to build, delivery, and ongoing maintenance — so MSPs can scale their operations without adding headcount. We serve MSP clients across the US, Canada, and Australia at a premium price point ($2,000–$10,000/month), running critical automation across Microsoft 365, HaloPSA, ConnectWise, Autotask, and CIPP.
About the Hours
This role operates on a later shift — roughly 12pm to 8pm UK time — aligned to US Eastern hours. If you naturally function better later in the day or prefer having your mornings free, this schedule will suit you well.
The Role
We are hiring our first dedicated Account Manager to own the full client relationship across our portfolio, including top-tier clients at the $5,000–$10,000/month level. You will be the primary point of contact for every account — running discovery calls, understanding client automation requirements, demoing completed automations post-build, and ensuring clients get measurable value from Triggr. This role reports directly to the founder.
Responsibilities
- Lead structured discovery calls to understand client operations and automation opportunities
- Present and demo completed automations to clients after each build
- Serve as primary point of contact for all accounts including top-tier clients
- Run regular check-in calls to review performance, satisfaction, and upcoming needs
- Identify and close upsell opportunities as clients' automation footprints grow
- Translate client feedback into clear briefs for the workflow build team
- Monitor account health and manage renewals
Must-Haves
- 3+ years in account management, customer success, or a client-facing technical role
- Background in MSP or IT services — you must understand how MSPs operate
- Genuine interest in automation and workflow technology — non-negotiable
- Excellent spoken English for video calls with MSP owners at the $5K–$10K/month level
- Comfortable leading technical conversations without necessarily being a developer
- Fine working a later shift (12pm–8pm UK) aligned to US Eastern hours
- Highly organised and self-directed
Nice to Have
- Familiarity with HaloPSA, ConnectWise, or Autotask
- Experience with Microsoft 365 or CIPP
- Exposure to automation platforms — Rewst, Make, Zapier, or Power Automate
- Experience presenting technical deliverables or demos to clients
Compensation
£50,000–£55,000/year + performance bonus. Fully remote, anywhere in the UK. Later shift hours — start at noon, mornings completely free.
To Apply
Send a 2–3 minute video introduction and your CV to . Tell us about a client relationship you are proud of — and describe an automation or process you have been involved in.
MSP Account Manager (Automation) in Maidstone employer: Everhold
Contact Detail:
Everhold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Account Manager (Automation) in Maidstone
✨Tip Number 1
Get your video intro spot on! This is your chance to shine and show us your personality. Keep it concise, focus on a client relationship you're proud of, and highlight your experience with automation. Remember, we want to see the real you!
✨Tip Number 2
Do your homework on Triggr and the MSP landscape. Understanding our platform and how MSPs operate will give you an edge in conversations. We love candidates who can speak our language and demonstrate genuine interest in what we do.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common questions and scenarios related to account management and automation. This will help you feel more confident and articulate during your discussions with us.
✨Tip Number 4
Don’t forget to showcase your organisational skills! As an Account Manager, being self-directed and organised is key. Share examples of how you've managed multiple accounts or projects effectively in the past.
We think you need these skills to ace MSP Account Manager (Automation) in Maidstone
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your experience in account management and any relevant technical roles. Tailor it to showcase your understanding of MSP operations and automation technologies, as this will resonate with us at Triggr.
Nail the Video Introduction: In your video, be genuine and enthusiastic! Share a client relationship you're proud of and dive into an automation process you've worked on. This is your chance to show us your personality and passion for automation.
Showcase Your Communication Skills: Since you'll be leading discovery calls and presenting demos, it's crucial to demonstrate your excellent spoken English. Practice articulating your thoughts clearly and confidently, as this will be key in your interactions with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Everhold
✨Know Your Automation Stuff
Make sure you brush up on your knowledge of automation and workflow technology. Since the role is all about understanding client needs in this area, being able to discuss tools like HaloPSA, ConnectWise, or Autotask confidently will really impress them.
✨Showcase Your Client Relationship Skills
Prepare a couple of examples that highlight your experience in managing client relationships. Think about times when you’ve successfully identified upsell opportunities or improved client satisfaction — these stories will resonate well with the interviewers.
✨Practice Your Presentation Skills
Since you'll be demoing completed automations, it’s crucial to practice how you present technical deliverables. Try to simulate a demo scenario where you explain complex concepts in simple terms, as this will show your ability to communicate effectively with clients.
✨Be Ready for Technical Conversations
Even if you're not a developer, you should feel comfortable leading technical discussions. Brush up on the basics of how MSPs operate and be prepared to discuss how automation can enhance their workflows. This will demonstrate your genuine interest in the field.