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For Companies At a Glance
- Tasks: Manage client relationships and lead discovery calls to identify automation opportunities.
- Company: Join Triggr, a leading automation platform for Managed Service Providers.
- Benefits: Competitive salary, performance bonus, fully remote work, and flexible hours.
- Why this job: Be the key contact for top-tier clients and drive impactful automation solutions.
- Qualifications: 3+ years in account management with a background in MSP or IT services.
- Other info: Work later shifts for a better morning routine and enjoy a dynamic remote environment.
The predicted salary is between 50000 - 55000 £ per year.
Triggr is a done-for-you automation platform built exclusively for Managed Service Providers (MSPs). We handle the entire workflow automation lifecycle — from discovery and scoping through to build, delivery, and ongoing maintenance — so MSPs can scale their operations without adding headcount. We serve MSP clients across the US, Canada, and Australia at a premium price point ($2,000–$10,000/month), running critical automation across Microsoft 365, HaloPSA, ConnectWise, Autotask, and CIPP.
About the Hours
This role operates on a later shift — roughly 12pm to 8pm UK time — aligned to US Eastern hours. If you naturally function better later in the day or prefer having your mornings free, this schedule will suit you well.
The Role
We are hiring our first dedicated Account Manager to own the full client relationship across our portfolio, including top-tier clients at the $5,000–$10,000/month level. You will be the primary point of contact for every account — running discovery calls, understanding client automation requirements, demoing completed automations post-build, and ensuring clients get measurable value from Triggr. This role reports directly to the founder.
Responsibilities
- Lead structured discovery calls to understand client operations and automation opportunities
- Present and demo completed automations to clients after each build
- Serve as primary point of contact for all accounts including top-tier clients
- Run regular check-in calls to review performance, satisfaction, and upcoming needs
- Identify and close upsell opportunities as clients' automation footprints grow
- Translate client feedback into clear briefs for the workflow build team
- Monitor account health and manage renewals
Must-Haves
- 3+ years in account management, customer success, or a client-facing technical role
- Background in MSP or IT services — you must understand how MSPs operate
- Genuine interest in automation and workflow technology — non-negotiable
- Excellent spoken English for video calls with MSP owners at the $5K–$10K/month level
- Comfortable leading technical conversations without necessarily being a developer
- Fine working a later shift (12pm–8pm UK) aligned to US Eastern hours
- Highly organised and self-directed
Nice to Have
- Familiarity with HaloPSA, ConnectWise, or Autotask
- Experience with Microsoft 365 or CIPP
- Exposure to automation platforms — Rewst, Make, Zapier, or Power Automate
- Experience presenting technical deliverables or demos to clients
Compensation
£50,000–£55,000/year + performance bonus. Fully remote, anywhere in the UK. Later shift hours — start at noon, mornings completely free.
To Apply
Send a 2–3 minute video introduction and your CV to . Tell us about a client relationship you are proud of — and describe an automation or process you have been involved in.
MSP Account Manager (Automation) in Colchester employer: Everhold
Contact Detail:
Everhold Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Account Manager (Automation) in Colchester
✨Tip Number 1
Get your video intro spot on! This is your chance to shine and show us your personality. Keep it concise, focus on a client relationship you're proud of, and highlight your experience with automation. Remember, we want to see the real you!
✨Tip Number 2
Do your homework on Triggr and the MSP landscape. Understanding our platform and how we help MSPs scale will give you an edge in conversations. We love candidates who can speak our language and show genuine interest in what we do.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common questions and prepare your answers. Think about how your past experiences relate to the role and be ready to discuss them. We appreciate candidates who come prepared and confident.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions. We’re rooting for you!
We think you need these skills to ace MSP Account Manager (Automation) in Colchester
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your experience in account management and any relevant technical roles. We want to see how you've successfully managed client relationships, especially in the MSP or IT services space.
Nail Your Video Introduction: This is your chance to shine! Keep it concise and engaging. Share a client relationship you're proud of and explain how you contributed to an automation process. Remember, we’re looking for genuine interest in automation!
Showcase Your Technical Savvy: Even if you’re not a developer, demonstrate your comfort with technical conversations. Mention any tools or platforms you’ve used, like HaloPSA or Microsoft 365, to show us you understand the MSP landscape.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Everhold
✨Know Your Automation Stuff
Make sure you brush up on your knowledge of automation and workflow technology. Since the role involves understanding client automation requirements, being able to discuss tools like HaloPSA, ConnectWise, and Microsoft 365 confidently will really impress the interviewers.
✨Showcase Your Client Relationship Skills
Prepare to talk about a client relationship you're proud of. Highlight how you managed that relationship, any challenges you faced, and how you ensured client satisfaction. This will demonstrate your experience in account management and your ability to connect with clients.
✨Practice Your Presentation Skills
Since you'll be presenting and demoing completed automations, practice explaining technical concepts in a clear and engaging way. You might even want to prepare a mock demo to showcase your presentation skills during the interview.
✨Be Ready for Technical Conversations
Expect to lead technical discussions, so be prepared to answer questions about automation processes and how they can benefit MSPs. Even if you're not a developer, showing that you can hold your own in these conversations will be key to winning over the interviewers.