At a Glance
- Tasks: Provide out-of-hours support for guests and properties across Edinburgh.
- Company: Evergreen Property, a leading property management company in Edinburgh.
- Benefits: Flexible part-time hours, hybrid work, and full training provided.
- Other info: Join a supportive team and enjoy genuine responsibility in a dynamic role.
- Why this job: Gain valuable experience in customer service and property management while studying.
- Qualifications: Strong communication skills, problem-solving abilities, and a full UK driving licence.
The predicted salary is between 13 - 13 £ per hour.
Evergreen Property is an established Edinburgh-based property management company specialising in tailored management solutions for both short and long-term lets. With a portfolio of nearly 100 short-let properties across Edinburgh, our experienced local team provides a responsive and professional service to guests, property owners and clients. We pride ourselves on delivering a personal, client-focused approach while maintaining consistently high standards across our portfolio.
About the Role:
We are looking for a reliable and confident individual to join our team on a part-time basis, providing out-of-hours support across our short-let portfolio. Offering flexibility, independence and responsibility within a supportive and experienced team, this role is particularly well suited to someone looking to gain valuable professional experience alongside their studies or other commitments.
Key Responsibilities:
- Manage guest communications across Airbnb, Booking.com, email and telephone
- Respond to guest enquiries and resolve issues efficiently and professionally
- Attend properties across Edinburgh when an issue cannot be resolved remotely
- Coordinate with cleaning teams, maintenance contractors and property managers
- Log, monitor and follow up on maintenance and guest-related issues
- Escalate urgent or complex matters to the appropriate team member
- Carry out occasional property and safety checks, including smoke and heat alarm checks
- Assist with guest reviews and other administrative tasks as required
You should have:
- Strong customer service and communication skills
- A professional and confident telephone manner
- Good knowledge of Edinburgh and the ability to travel around the city
- Strong problem-solving skills and sound judgement
- The ability to prioritise tasks and remain organised in a fast-paced environment
- Confidence working independently and making appropriate decisions
- Good IT skills and the ability to learn new systems quickly
- Strong attention to detail
- The ability to work effectively both independently and as part of a team
- A full UK driving licence and access to a car
What We Offer:
- Flexible part-time working hours
- A hybrid working arrangement combining remote work with property visits
- Full training on our systems and processes
- Support from an experienced Edinburgh-based team
- The opportunity to develop professional experience in customer service, property management and hospitality
- A varied role with genuine responsibility and independence
- Opportunities to develop your skills and take on additional responsibility over time
Working Hours:
This is a part-time out-of-hours position, with shifts covering Monday (4 pm - 10 pm), Saturday (8 am - 3 pm) and Sunday (3 pm - 10 pm).
Location: Edinburgh – Hybrid
Hours: Part-time, including evenings and weekends
Salary: £13 per hour
Requirements: Full UK driving licence and access to a car
Out-of-Hours Customer and Property Support employer: Evergreen Property Ltd
Evergreen Property is an exceptional employer, offering a flexible and supportive work environment in the heart of Edinburgh. With a focus on professional development, employees gain valuable experience in customer service and property management while enjoying the independence that comes with the role. Our commitment to high standards and a personal approach ensures that team members feel valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Out-of-Hours Customer and Property Support
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Evergreen Property Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Evergreen Property Ltd and let us see your personality shine through!
We think you need these skills to ace Out-of-Hours Customer and Property Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Evergreen Property Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Evergreen Property Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Evergreen Property Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Evergreen Property Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Evergreen Property Ltd will surely appreciate.
