At a Glance
- Tasks: Provide top-notch admin support and be the friendly face for patients at our GP surgery.
- Company: Join a caring team dedicated to making a real difference in healthcare.
- Benefits: Enjoy 25 days holiday, NHS discounts, and excellent work-life balance.
- Other info: Inclusive employer offering support throughout the recruitment process.
- Why this job: Make a positive impact on people's lives while growing your career in healthcare.
- Qualifications: Experience in admin and customer service, with a passion for helping others.
The predicted salary is between 25396 - 25396 £ per year.
Location: Camberwell
Hours of work: Full Time
Salary: £25396.80
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
We are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits – (Benefits apply to employed roles only)
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in health care.
Primary Care - Receptionist / Patient Healthcare Navigator employer: Evergreen Life
Join our dedicated team in Camberwell as a Patient Health Care Navigator, where you will play a vital role in enhancing patient experiences and supporting healthcare delivery. We pride ourselves on fostering a supportive work culture that values inclusivity and personal growth, offering excellent benefits such as 25 days of holiday, clinical training support, and a strong emphasis on work-life balance. This is an exceptional opportunity to make a meaningful impact in the community while enjoying a rewarding career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about making a difference in patient care.
✨Tip Number 2
Practice your communication skills. As a Patient Health Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to nail down how to handle different scenarios with empathy and professionalism.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Wear something smart and professional to show you take the role seriously and are ready to represent the practice well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see how excited you are about making a difference in people's lives. A little enthusiasm goes a long way!
Tailor Your Experience:Make sure to highlight any relevant experience you have in clerical and administrative work, especially in a client-facing role. We love seeing how your skills align with what we need, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Evergreen Life
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, focusing on empathy and sensitivity. This will show that you can create a friendly environment for patients.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team atmosphere and support your colleagues, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive situations. Practice responding to hypothetical scenarios where you need to balance confidentiality with patient care. This will showcase your analytical thinking and ability to work autonomously while maintaining discretion.
