At a Glance
- Tasks: Support the Administration Manager in managing Patient Healthcare Advisors and operational targets.
- Company: Based in Manchester, this role focuses on patient healthcare administration.
- Benefits: 37.5 hours per week with opportunities for professional development.
- Other info: Role involves managing performance efficiencies above 80%.
- Why this job: Join a team dedicated to ensuring timely access to elective services.
- Qualifications: Strong communication, prioritisation, and performance management skills required.
The predicted salary is between 30000 - 40000 £ per year.
37.5 hours per week
Based in our Manchester office M3
The Assistant Administration Manager will have the responsibility to support the Administration Manager in the operational management of the Patient Healthcare Advisors who undertake the administrative functions supporting the operational teams. The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services. This includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling. The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy.
Key Responsibilities
- Manage performance of all PHAs and keep their performance efficiencies above 80%.
- Provide daily updates and reports on performance and monitor agreed actions to ensure delivery.
- Identify in timely manner to the Administration Managers any risks to agreed delivery.
- Support the Administration Manager on external meetings with commissioners where required.
- Develop and sustain good relationships and work closely with other departments.
- Provide support to identified projects.
- To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.
- Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.
Role Requirements
- Good communication, presentation & interpersonal skills.
- Strong prioritisation skills with the ability to manage competing demands.
- Self motivated, highly organised, ability to remain focused under pressure.
- Able to influence, inspire, and effectively work with those around you.
- Performance Management skills.
- Ability to identify key performance indicators.
Assistant Administration Manager in Manchester employer: Evergreen Life
This Manchester-based organisation is committed to delivering high-quality patient services. Employees benefit from a structured workweek and opportunities to engage in meaningful projects. The team values strong interpersonal relationships and effective communication.
