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- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing top-notch admin support.
- Company: Join a forward-thinking organisation dedicated to improving lives through innovative healthcare.
- Benefits: Enjoy 25 days holiday, NHS discounts, and excellent work-life balance.
- Why this job: Make a real impact on patients' lives while working in a supportive team environment.
- Qualifications: Experience in admin and customer service, with strong teamwork and communication skills.
- Other info: We value inclusivity and offer great career progression opportunities.
The predicted salary is between 25397 - 25397 £ per year.
Location: East Dulwich
Hours of work: Full Time
Salary: £25,396.80
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Who We Are
We are a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We Live By Four Core Values
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. We are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits (Benefits apply to employed roles only)
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in health care.
Primary Care - Receptionist/Patient Healthcare Navigator (Permanent) in London employer: Evergreen Life
Contact Detail:
Evergreen Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist/Patient Healthcare Navigator (Permanent) in London
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they focus on patient care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Health Care Navigator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and supportive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of our innovative team.
We think you need these skills to ace Primary Care - Receptionist/Patient Healthcare Navigator (Permanent) in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re genuinely excited about the role and how you can make a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in clerical and administrative roles. We love seeing how your skills align with our mission and values, so don’t hold back!
Be Personable: Since you'll be the first point of contact for patients, it’s important to convey your friendly and supportive nature in your application. Use a warm tone and show us how you can create a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Evergreen Life
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key skills mentioned in the job description, such as providing a high-quality administration service and being the first point of contact for patients. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this position involves a lot of patient interaction, be prepared to share examples from your past experiences that highlight your customer service skills. Think about times when you provided support or resolved issues for clients, and how you maintained a friendly and supportive environment.
✨Emphasise Confidentiality and Sensitivity
Given the nature of healthcare, it's crucial to convey your understanding of confidentiality and sensitivity during the interview. Be ready to discuss how you've handled sensitive information in previous roles and why discretion is important in a healthcare setting.
✨Align with Their Values
Research the company's core values—Caring, Inclusive, Evolving, and Ambitious—and think about how your personal values align with theirs. During the interview, mention specific examples that reflect these values, showing that you're not just a fit for the role but also for the company culture.
