At a Glance
- Tasks: Provide top-notch admin support and be the friendly face for patients at our GP surgery.
- Company: Join a caring team dedicated to making a real difference in people's lives.
- Benefits: Enjoy 25 days holiday, competitive salary, and a supportive work environment.
- Other info: Inclusive employer offering adjustments during the recruitment process.
- Why this job: Make a positive impact on patients' lives while developing your skills in healthcare.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
The predicted salary is between 24000 - 28000 € per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements:
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
We are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits: 25 days holiday plus
Primary Care - Receptionist / Patient Healthcare Navigator in London employer: Evergreen Life
Join our dedicated team in Camberwell as a Patient Health Care Navigator, where you will play a vital role in enhancing patient experiences within our GP surgery. We pride ourselves on fostering a supportive work culture that values inclusivity and personal growth, offering 25 days of holiday and opportunities for professional development. Be part of a company that truly makes a difference in the community, providing essential support to both patients and healthcare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator in London
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show us you understand what we do and how you can contribute to our team.
✨Tip Number 2
Practice your communication skills. As a Patient Health Care Navigator, you'll be the first point of contact for patients. We want to see you shine in your ability to connect and empathise with others.
✨Tip Number 3
Be ready to showcase your experience! Think of examples from your past roles where you've demonstrated great customer service or teamwork. We love hearing real stories that highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you’re genuinely excited about the role and how you can make a difference in people's lives.
Tailor Your CV:Make sure your CV highlights relevant experience in clerical and administrative work. We love seeing how your skills align with what we need, so don’t be shy about showcasing your customer service background!
Be Personable:Since you'll be the first point of contact for our patients, it’s important to convey your friendly and supportive nature in your application. Use a warm tone and share examples of how you've provided excellent service in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Evergreen Life
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, focusing on empathy and communication. This will show that you can create a friendly and supportive environment.
✨Demonstrate Your Team Spirit
Since teamwork is essential in this role, think of instances where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team atmosphere and support your colleagues, which is vital in a healthcare setting.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive situations. Think about how you would respond to challenging patient interactions or confidentiality issues. Practising these scenarios will help you feel more confident and articulate during the interview.
