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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our awesome team.
- Company: Join a forward-thinking organisation making waves in NHS healthcare services.
- Benefits: Enjoy 25 days holiday, flexible work options, and a vibrant office environment.
- Why this job: Be part of a dynamic team and make a real difference in patient care.
- Qualifications: Degree in IT or related field, with strong troubleshooting skills.
- Other info: Great career growth opportunities and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.
Responsibilities
- End-User Support
- Respond to user queries and issues through various channels, including phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network problems to resolution.
- Provide step-by-step guidance and training to users on technical matters.
- Install, configure, and update software applications and operating systems.
- Incident Management
- Monitor the incident management system, log and update incidents, and ensure timely resolution.
- Escalate complex issues to higher-level support when necessary.
- Telecoms Support
- Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.
- Collaborate with telecom service providers to troubleshoot and resolve technical challenges.
- Technical Issue Resolution
- Analyse and resolve technical problems in a timely and efficient manner.
- Escalate complex issues to appropriate teams or higher-level support when necessary.
- Maintain detailed records of technical issues and their resolutions.
- NHS Product Support
- Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.
- Troubleshoot issues and provide guidance on using NHS-specific applications.
- Hardware and Software Maintenance
- Perform routine hardware and software maintenance tasks, including updates, patches, and system backups.
- Conduct regular system audits to ensure security and compliance.
- Collaborate with vendors and other IT professionals to address hardware and software issues.
- IT Infrastructure Management
- Assist in the planning, implementation, and maintenance of IT infrastructure.
- Monitor system performance and troubleshoot issues to ensure optimal functionality.
- Contribute to the development and improvement of IT policies and procedures.
- System Health Monitoring
- Monitor system health to identify and address potential issues proactively.
- Collaborate with relevant teams to ensure optimal system functionality.
- IT Audits
- Contribute to IT audits to ensure compliance with security policies and procedures.
- Maintain accurate records and documentation related to IT audits.
- User Account Management
- Create and remove user accounts on various systems as per organisational requirements.
- Manage password resets on multiple systems and ensure security protocols are followed.
- Support for IT Administrators
- Assist IT administrators when needed, providing additional support during peak workloads.
- Collaborate with IT administrators on tasks requiring a collective effort.
- Site Support
- Collaborate with the IT team to set up IT infrastructure and systems for new company locations, ensuring a seamless transition and efficient operation.
- On-site IT support of Hardware/Software, Medical Device configuration such as Ultrasound and Echo cardio machines.
- Site Survey for new site commissioning.
- User Training and Documentation
- Develop and maintain user guides, manuals, and documentation for common issues and resolutions.
- Conduct training sessions to enhance end-users' technical skills and awareness.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- NHS Experience.
- Proven experience as an IT Support Analyst or in a similar role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with ITIL best practices is a plus.
- Strong communication and interpersonal skills.
- Customer-focused with a commitment to providing high-quality support.
Preferred Skills
- Experience with helpdesk and ticketing systems.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Familiarity with Active Directory, Exchange, and other enterprise-level technologies.
Additional Advantage
- Experience working within the NHS or similar healthcare environments.
Working Arrangement
The role of IT Support Analyst is designed as a hybrid position, allowing for a combination of on-site and remote work. This flexibility aims to support a healthy work-life balance while ensuring the availability of IT support services as needed. The specific balance between on-site and remote work will be determined by the operational requirements.
Working Conditions
This position may require occasional evening or weekend work to address critical issues or system upgrades. Participation in an on-call rotation for after-hours support may be required.
Working Hours and Availability
The IT Support Analyst will be part of a rotational shift basis, operating seven days a week between 7:30 am to 8:00 pm.
Availability for On-Call and Travel
Participation in an on-call rotation for after-hours support is a requirement for this role. Travel may be necessary to provide on-site support to remote offices or to address technical issues that cannot be resolved remotely.
About Us
We are a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
What we can offer to you
- Excellent work / Life balance
- Modern open office space with complimentary fresh fruit and nuts.
- 25 days holiday plus bank holidays
- An extra day off to celebrate your birthday!
- Healthcare Cash Plan
- Life Insurance
- Cycle to Work Scheme
- Salary Sacrifice Electric Care Scheme
- Charitable Giving Scheme
- NHS Discount & Support Schemes
- Employee Assistance Program
IT Support Analyst, Office Based (Permanent) in Manchester employer: Evergreen Group
Contact Detail:
Evergreen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst, Office Based (Permanent) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with NHS products or any relevant projects. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our awesome team.
We think you need these skills to ace IT Support Analyst, Office Based (Permanent) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience, especially any NHS-related work, and showcase your troubleshooting skills. We want to see how you can bring your unique flair to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your customer-focused approach – we love that!
Show Off Your Technical Skills: In your application, be sure to list all the technical skills you possess, especially those mentioned in the job description like Active Directory or helpdesk systems. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Evergreen Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and software mentioned in the job description. Familiarise yourself with NHS products like TPP Systmone and EMIS, as well as general troubleshooting techniques for hardware and software issues.
✨Practice Your Communication Skills
As an IT Support Analyst, you'll need to communicate effectively with end-users. Practice explaining technical concepts in simple terms. Consider role-playing common scenarios where you might need to guide users through troubleshooting steps or provide training.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills and ability to work under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life IT support situations. Think about how you would approach incidents, manage user accounts, or collaborate with other IT professionals. This will demonstrate your practical understanding of the role.