Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide high-quality admin support and be the first point of contact for patients.
- Company: Join a forward-thinking organisation delivering NHS services since 2006.
- Benefits: 25 days holiday, excellent work-life balance, and clinical training support.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in admin and customer service, with strong teamwork skills.
- Other info: Inclusive environment with opportunities for career progression and personal growth.
The predicted salary is between 23809 - 23809 £ per year.
Location: Boston
Hours of work: Part Time, 28.5hrs
Salary: £23809.50 FTE 37.5
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Who we are
We are a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values:
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. We are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits – (Benefits apply to employed roles only)
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in care.
Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Boston employer: Evergreen Group
Contact Detail:
Evergreen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Boston
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they focus on patient care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Health Care Navigator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and supportive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of our innovative team making a difference in healthcare.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Boston
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see how excited you are about making a difference in people's lives. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in clerical and administrative roles. We love seeing how your skills align with our mission and values, so don’t be shy about showcasing your customer service experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team!
How to prepare for a job interview at Evergreen Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, focusing on empathy and sensitivity. This will show that you can create a friendly and supportive environment.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to discuss how you've successfully collaborated with others in past positions. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts, showcasing your ability to work well with colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you had to think clearly under pressure or maintain confidentiality. Practising these responses will help you feel more confident during the interview.
