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- Tasks: Lead the Quality Assurance team, ensuring top-notch service and compliance across departments.
- Company: Join Moneyboat, a dynamic UK lender focused on transparency and customer empowerment since 2014.
- Benefits: Enjoy birthday time-off, life assurance, health plans, and access to learning platforms.
- Why this job: Be part of a mission-driven company that values creativity, collaboration, and making a real impact.
- Qualifications: Experience in leading QA teams in financial services and strong analytical skills are essential.
- Other info: This is a full-time, mid-senior level role based in Northern Ireland.
The predicted salary is between 42000 - 60000 ÂŁ per year.
Join to apply for the Quality Assurance Manager role at Evergreen Finance
Join to apply for the Quality Assurance Manager role at Evergreen Finance
Direct message the job poster from Evergreen Finance
Responsible for overseeing the Quality Assurance department, ensuring we have adequate oversight over each customer facing department, including Complaints, Legal and Lending, Recoveries and vulnerable customers. Ability to communicate at all levels, to chair weekly calibration sessions with key stakeholders for the departments under review. Producing weekly and monthly QA oversight packs, that provide trend analysis, outcome scoring and any emerging trends. Development, maintenance and regular enhancement of QA scorecards across the business when required, and gaining appropriate compliance approvals. Involvement with training and feedback sessions. Using initiative and self-motivation, you will support the QA strategy to ensure the business achieves the goals and vision
Key responsibilities
- Undertake the management of the QA team, focussing on support, outputs and accuracy of the team\’s work.
- Ensure all internal QA fails are fed back in a timely manner to prevent further failure
- Manage the suite of scorecards to ensure they are accurately picking up on any process or customer failure
- Accountable for continuous improvement initiatives following identified non-conformance
- Produce weekly, monthly and quarterly summary reports of quality assurance performance and team results
- Review Quality MI to ensure team members are in receipt of appropriate training and development to avoid repeat failings
- Providing training and guidance to team members and management as required
- Ensure Quality Monitoring of customer calls are carried out in accordance with procedures and appropriate follow up and corrective action is taken for unsatisfactory results
- Liaising with key stakeholders in a collaborative working way
- Continuously refine and evolve the QA framework to align with company objectives, regulatory standards, and best practices
- Create comprehensive documentation for the QA framework, including policies, procedures, and guidance materials
- Establish and track KPIs for the QA team
- Previous experience of successfully leading a Financial Services Quality Assurance team
- Previous experience of implementing and /or working with an AI QA solution
- Excellent written, verbal and analytical skills
- Ability to work under pressure
- Able to evaluate business processes and operations, developing and implementing quality and compliance metrics
- Able to work independently and as part of a team
- Ability to produce meaningful data to provide detailed overviews of all team outputs, suitable for an EXCO level audience
- Able to work collaboratively with other department leads to produce sound outputs.
- Ability to identify process errors or inefficiencies and provide remedial action plans
- Comprehensive understanding of the FCA and regulatory requirements.
- Excellent verbal, written, and analytical skills to communicate effectively with team members, stakeholders, and senior management
- Ability to create and maintain comprehensive QA documentation, including scorecards, policies and guidance materials
About us
Ahoy there! We’re Moneyboat, a UK-based direct lender that provides consumers with short-term loans from £200 to £1,500. We started our journey in 2014 with a vision to make a mark as a company that puts transparency, affordability, and quality service at the heart of everything we do.
We know the value of flexibility, creativity, and innovation in today’s fintech space, and we work hard to create and deliver best-in-class experiences that support our customers and give them the confidence they need to live life to the full.
Vision, Mission & Values
Our vision, mission & values are what drive the amazing work we do.
From the decisions we make to the actions we take, they form the foundations of Moneyboat\’s brand & strategy.
Our vision describes our view of the world because of Moneyboat. It\’s the way we want it to be and the reason we keep going, even if times might seem tough.
We give confidence to people, enabling them to live life to the full
When people have access to the financial resources and knowledge that are right for them, we know they can do great things. We exist to help them get access to a solution that\’s right for them, even when others might have refused to help.
Our core set of values are what we hold to be true, no matter what. We have four core values here at Moneyboat, Accountability, Care, Diligence and Collaboration.
Our vision, mission, and values guide everything that we do. They\’re the fundamental \”pillars\” of our company that make us who we are, and help to ensure that anyone we interact with (internal or external) remembers Moneyboat, what we do, and what we stand for.
Employee Benefits
- Time-off on Birthday
- Life assurance 4x salary
- Salary sacrifice scheme
- Health cash plan
- Access to learning platform
- Professional subscription benefits
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Quality Assurance
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Quality Assurance Manager employer: Evergreen Finance
Contact Detail:
Evergreen Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Familiarise yourself with the FCA and regulatory requirements relevant to the financial services sector. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and quality assurance.
✨Tip Number 2
Prepare to discuss your experience in leading QA teams, particularly in financial services. Be ready to share specific examples of how you've implemented continuous improvement initiatives and managed scorecards effectively.
✨Tip Number 3
Showcase your ability to communicate at all levels by preparing for potential role-play scenarios during interviews. Practice articulating complex QA concepts in a way that is accessible to stakeholders from various departments.
✨Tip Number 4
Network with current or former employees of Evergreen Finance on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Quality Assurance, especially in financial services. Emphasise your leadership skills and any previous roles where you managed a QA team or implemented QA solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality assurance and how it aligns with the values of Evergreen Finance. Mention specific examples of how you've improved QA processes or led successful initiatives in past roles.
Showcase Analytical Skills: Since the role requires excellent analytical skills, include examples in your application that demonstrate your ability to evaluate business processes and develop compliance metrics. Use data to back up your achievements.
Highlight Communication Abilities: The job involves liaising with various stakeholders, so make sure to mention your communication skills. Provide examples of how you've effectively communicated QA findings or collaborated with other departments in previous positions.
How to prepare for a job interview at Evergreen Finance
✨Understand the QA Framework
Make sure you have a solid grasp of the Quality Assurance framework that Evergreen Finance uses. Familiarise yourself with their policies, procedures, and any recent changes in regulatory standards. This will show your commitment to compliance and quality.
✨Prepare for Stakeholder Engagement
Since the role involves liaising with key stakeholders, practice how you would communicate effectively at all levels. Think about examples from your past experience where you successfully collaborated with different departments or led meetings.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive improvements in previous roles. Prepare examples of how you've produced reports or trend analyses that led to actionable insights, as this is crucial for the position.
✨Demonstrate Leadership Experience
As a Quality Assurance Manager, you'll be managing a team. Highlight your leadership style and provide examples of how you've supported and developed team members in the past. This will help convey your ability to lead and motivate others.
