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- Tasks: Lead and manage Back Office Operations, focusing on Complaints and Quality Assurance.
- Company: Dynamic UK financial services company with a commitment to excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and drive continuous improvement.
- Qualifications: Experience in financial services operations and strong analytical skills.
- Other info: Join a forward-thinking team dedicated to enhancing customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A UK-based financial services company is seeking a Head of Back Office Operations to oversee Complaints, Administration, and Quality Assurance teams. The ideal candidate will have experience in leading financial services support teams and possess strong analytical and communication skills.
Responsibilities include:
- Managing team performance
- Ensuring compliance with regulations
- Producing detailed reports for executive review
A solutions-oriented approach is essential, focusing on continuous improvement and customer outcomes.
Back Office Operations Leader – QA & Complaints in London employer: Evergreen Finance
Contact Detail:
Evergreen Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Operations Leader – QA & Complaints in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to complaints and quality assurance, and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss specific examples of how you've improved processes or resolved issues in previous roles. This will demonstrate your solutions-oriented mindset and commitment to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Back Office Operations Leader – QA & Complaints in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading financial services support teams. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Back Office Operations Leader role. Share specific examples of how you've improved team performance or handled complaints effectively.
Showcase Your Solutions-Oriented Mindset: In your application, emphasise your solutions-oriented approach. We love candidates who focus on continuous improvement and customer outcomes, so share any relevant experiences that demonstrate this mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Evergreen Finance
✨Know Your Numbers
Make sure you brush up on key performance metrics relevant to back office operations. Be ready to discuss how you've used data to drive improvements in team performance and customer satisfaction.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in managing complaints and quality assurance teams. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Understand Compliance Inside Out
Familiarise yourself with the latest regulations affecting the financial services sector. Be prepared to discuss how you've ensured compliance in previous roles and how you plan to maintain it in this position.
✨Be Solutions-Oriented
Demonstrate your problem-solving skills by preparing a few scenarios where you successfully implemented solutions that improved processes or customer outcomes. This will show that you're not just reactive but proactive in your approach.
