At a Glance
- Tasks: Lead and manage IT support, ensuring efficient delivery of tech assistance in a fast-paced fintech environment.
- Company: Join Evergreen Finance, a dynamic UK-based fintech focused on transparency and quality service.
- Benefits: Enjoy birthday time-off, gym perks, childcare benefits, life assurance, and a health cash plan.
- Other info: Embrace a creative culture with opportunities for professional growth and AI-driven solutions.
- Why this job: Be a hands-on leader, championing innovation and security while making a real impact.
- Qualifications: Experience in IT support, leadership skills, and strong knowledge of Google Workspace required.
The predicted salary is between 56700 - 69300 £ per year.
- IT Manager
- UK Remote
- Overview
You will proactively lead and manage the organisation's IT support function as a hands-on player-coach, ensuring the efficient and effective delivery of technical assistance for all internal hardware, software, and application queries within our small, fast-paced fintech environment.
The IT Support Manager will serve as the primary escalation point, oversee asset management, and act as the principal liaison for external software vendors and Google Workspace support.
Crucially, this role will champion information security protocols, maintain strict regulatory compliance, and foster a forward-thinking IT culture by identifying and integrating innovative, AI-driven solutions to enhance business operations.
Key responsibilities
- IT Service Delivery & Support
- Lead the internal IT support function, managing all requests from basic hardware troubleshooting to complex software and application issues.
- Act as a hands-on technical escalation point, directly resolving complex tickets alongside the IT Service Desk and Support Manager.
- Serve as the primary point of contact and subject matter expert for all queries relating to Google Workspace.
- Implement, manage, and monitor an internal IT ticketing system to track requests, ensure timely resolution, analyse trends, and continuously improve service delivery.
- Team Leadership & Management
- Directly manage, mentor, and develop the IT Service Desk and Support Manager, ensuring high performance and a customer-centric approach to support.
- Information Security, Governance & Compliance
- Access Governance & Lifecycle (JML): Formalise Joiners, Movers, and Leavers workflows, enforcing strict Role-Based Access Control (RBAC), multi-factor authentication (MFA), and immediate offboarding/revocation.
- Device Management & Endpoint Security: Oversee Mobile Device Management (MDM) solutions to enforce disk encryption, automated OS patch management, and remote wipe capabilities.
- Business Continuity & Disaster Recovery (BCP/DR): Establish and regularly test IT incident response plans, data backups, and Saa S service availability to ensure minimal business disruption.
- Audit & Regulatory
Readiness: Maintain robust IT asset registers, access logs, and security controls required to satisfy relevant oversight (e. g., FCA, GDPR) and support certifications like Cyber Essentials and ISO 27001.
- Act as the primary advocate for information security within the IT support function, maintaining awareness of security protocols and identifying opportunities to strengthen the organisation's overall security posture.
- Asset Management & Vendor Relations
- Manage the firm’s hardware and software assets throughout their lifecycle, from efficient procurement to allocation, ensuring colleagues are equipped with devices appropriate to their needs.
- Software Cost Optimisation: Audit active user seats, eliminate shadow IT, and manage software licenses to prevent budget sprawl.
- Liaise with external application providers, managing vendor relationships, escalating issues, and ensuring service level agreements (SLAs) are met.
- Project Support & Innovation
- Provide technical support and guidance for business-wide projects requiring the integration of new software or application solutions.
- Adopt a forward-thinking and creative approach to IT problem-solving, proactively identifying and embracing the use of Artificial Intelligence (AI) and other emerging technologies to streamline processes and improve efficiency where appropriate.
- Your skills & experience
Essential
- Proven experience in IT support and service delivery within a regulated environment (fintech, financial services, or similar is highly desirable).
- Demonstrable experience leading a function or managing staff in a "player-coach" capacity.
- Strong technical proficiency across a wide range of hardware and software, with exceptional, in-depth knowledge of administering and supporting Google Workspace.
- Experience with Mobile Device Management (MDM) tools and administering Access Governance (JML processes).
- Solid understanding of information security principles, BCP/DR planning, and regulatory compliance requirements (e. g., GDPR, Cyber Essentials).
- Experience implementing and managing IT ticketing/helpdesk systems.
- Demonstrated ability to manage IT assets, optimise software licensing costs, and handle vendor relationships effectively.
- Strong analytical and problem-solving skills, with a creative and forward-thinking mindset.
- Enthusiasm for identifying and implementing AI-driven solutions and process improvements.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical colleagues.
- Desired
- Professional qualifications relevant to IT service management (e. g., ITIL), information security, or Google Cloud certifications (e. g., Google Workspace Administrator) are highly desirable.
About us
Evergreen Finance London Ltd (EGFL) T/A Moneyboat is a UK-based direct lender that launched its journey in 2014.
We set out with a clear vision: to make our mark as a company that puts transparency, affordability, and quality service at the heart of everything we do.
We thrive in today's dynamic Fin Tech space by valuing flexibility, creativity, and innovation.
We work hard to create and deliver best-in-class experiences that truly support our customers, giving them the confidence they need to live life to the full.
Vision, Mission & Values
Our vision, mission, and values are the engines that drive the amazing work we do. They form the foundations of Evergreen's brand and strategy, guiding every decision and action.
We firmly believe that when people have access to the financial resources and knowledge that are right for them, they can achieve great things.
Our existence is to ensure they get access to a solution that's right for them, even when others might have refused to help.
As the Head of Compliance (SMF16), you will ensure that our core values are embedded in our operations, transforming regulatory requirements into customer trust and business excellence.
Our Core Values are, Accountability, Care, Diligence, and Collaboration.
Benefits
- Time-off on Birthday
- Gym benefits
- Childcare benefits
- Life assurance
- Health cash plan
- Aviva pension
- Professional subscription benefits
IT Manager employer: Evergreen Finance
Evergreen Finance London is an exceptional employer that fosters a collaborative and innovative work culture, perfect for professionals seeking to make a meaningful impact in finance. With flexible hybrid working arrangements and a commitment to employee development, you will have ample opportunities for growth while contributing to insightful analytics and strategic budgeting. Join us in a vibrant city that offers a dynamic environment for both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Evergreen Finance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Evergreen Finance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Evergreen Finance!
✨Direct Apply to Evergreen Finance
Let's not forget to apply directly through the Evergreen Finance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Evergreen Finance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Evergreen Finance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Evergreen Finance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
