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- Tasks: Lead and manage Back Office Operations, focusing on Complaints, Administration, and Quality Assurance.
- Company: Dynamic UK-based financial services company with a commitment to excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and drive continuous improvement.
- Qualifications: Experience in leading support teams and strong analytical and communication skills.
- Other info: Join a forward-thinking team dedicated to enhancing customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A UK-based financial services company is seeking a Head of Back Office Operations to oversee Complaints, Administration, and Quality Assurance teams. The ideal candidate will have experience in leading financial services support teams and possess strong analytical and communication skills.
Responsibilities include:
- Managing team performance
- Ensuring compliance with regulations
- Producing detailed reports for executive review
A solutions-oriented approach is essential, focusing on continuous improvement and customer outcomes.
Back Office Operations Leader – QA & Complaints employer: Evergreen Finance
Contact Detail:
Evergreen Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Operations Leader – QA & Complaints
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Back Office Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills and understanding of compliance regulations. We recommend practising common interview questions related to team performance and quality assurance, so you can showcase your solutions-oriented approach with confidence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and mission. It’ll make a difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Back Office Operations Leader – QA & Complaints
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading financial services support teams. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Back Office Operations Leader role. Share specific examples of how you've improved team performance or handled complaints effectively.
Showcase Your Solutions-Oriented Mindset: In your application, emphasise your solutions-oriented approach. We love candidates who focus on continuous improvement and customer outcomes, so share any relevant experiences that demonstrate this mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Evergreen Finance
✨Know Your Numbers
As a Back Office Operations Leader, you'll need to demonstrate your analytical skills. Brush up on key metrics related to complaints and quality assurance in financial services. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading teams. Think of specific examples where you’ve motivated your team or improved performance. Highlight your solutions-oriented approach and how it has positively impacted customer outcomes.
✨Understand Compliance Inside Out
Since compliance is crucial in this role, make sure you’re familiar with relevant regulations in the financial services sector. Be prepared to discuss how you’ve ensured compliance in previous positions and any challenges you faced.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle complaints or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
