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- Tasks: Manage patient complaints and ensure compliance with NHS standards.
- Company: Join a dedicated GP surgery in Kings Lynn.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in patient care and governance.
- Qualifications: NHS experience and strong communication skills required.
- Other info: Opportunity for professional growth in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Kings Lynn
Hours: Full-time (flexible hours considered)
Pay: £20 per hour via umbrella company or £17 per hour PAYE
About the Role: We are seeking a dedicated and experienced Compliance and Complaints Manager to join our GP surgery in Kings Lynn. This is a key role responsible for ensuring that our practice maintains high standards of compliance and effectively manages patient complaints. We have a full-time position available, but flexible working hours can be considered.
Role Overview: As a Compliance and Complaints Manager, you will be responsible for:
- Managing and investigating patient complaints in line with NHS procedures.
- Ensuring the practice meets regulatory and compliance requirements, including a basic understanding of CQC standards.
- Advising the practice team on compliance matters and best practices.
- Maintaining accurate records of complaints and compliance issues and preparing reports for management.
- Supporting continuous improvement in patient care and practice governance.
Requirements:
- Experience working within an NHS setting.
- Proven experience in handling complaints within primary care.
- Basic knowledge of CQC requirements.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and as part of a team.
If you are committed to patient care and governance, and have the relevant NHS experience, we would love to hear from you.
Compliance and Complaints Manager in King's Lynn employer: Evergood Associates
Contact Detail:
Evergood Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Complaints Manager in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NHS or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching common compliance and complaints scenarios in healthcare. We want you to be ready to showcase your problem-solving skills and how you handle tricky situations.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Compliance and Complaints Manager in King's Lynn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and compliance within the NHS. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and governance. We love hearing personal stories that connect your experience to the role, so let us know what drives you.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively managed complaints or improved compliance in previous roles. We’re looking for those real-life scenarios that demonstrate your ability to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started!
How to prepare for a job interview at Evergood Associates
✨Know Your Compliance Basics
Brush up on your knowledge of CQC standards and NHS procedures. Being able to discuss these confidently will show that you understand the regulatory landscape and can navigate it effectively.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed complaints or ensured compliance in your previous roles. Sharing these stories will demonstrate your experience and problem-solving skills, making you a strong candidate.
✨Showcase Your Communication Skills
As a Compliance and Complaints Manager, communication is key. Be ready to explain how you would advise a team on compliance matters or handle difficult conversations with patients. Practice articulating your thoughts clearly and concisely.
✨Ask Insightful Questions
Prepare thoughtful questions about the practice's current compliance challenges or patient care initiatives. This shows your genuine interest in the role and helps you assess if the practice aligns with your values.
