At a Glance
- Tasks: Manage patient complaints and ensure compliance with NHS standards.
- Company: Join a dedicated GP surgery in Kings Lynn.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for professional growth in a caring team.
- Why this job: Make a real difference in patient care and governance.
- Qualifications: Experience in NHS settings and strong communication skills.
The predicted salary is between 34000 - 51000 € per year.
We are seeking a dedicated and experienced Compliance and Complaints Manager to join our GP surgery in Kings Lynn. This is a key role responsible for ensuring that our practice maintains high standards of compliance and effectively manages patient complaints. We have a full-time position available, but flexible working hours can be considered.
Role Overview
- Managing and investigating patient complaints in line with NHS procedures.
- Ensuring the practice meets regulatory and compliance requirements, including a basic understanding of CQC standards.
- Advising the practice team on compliance matters and best practices.
- Maintaining accurate records of complaints and compliance issues and preparing reports for management.
- Supporting continuous improvement in patient care and practice governance.
Requirements
- Experience working within an NHS setting.
- Proven experience in handling complaints within primary care.
- Basic knowledge of CQC requirements.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and as part of a team.
If you are committed to patient care and governance, and have the relevant NHS experience, we would love to hear from you.
Compliance and Complaints Manager employer: Evergood Associates
Join our GP surgery in Kings Lynn, where we prioritise patient care and compliance in a supportive and flexible work environment. As a Compliance and Complaints Manager, you will benefit from a culture that values continuous improvement and professional development, ensuring you have the tools and opportunities to grow in your career while making a meaningful impact on patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance and Complaints Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the NHS or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on CQC standards and NHS procedures. We want you to be ready to impress with your knowledge and show how you can handle compliance and complaints like a champ!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing that Compliance and Complaints Manager role. We’re all about making the process smooth and easy for you!
We think you need these skills to ace Compliance and Complaints Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in handling complaints and compliance within the NHS. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and governance. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complaints or compliance issues in the past. We’re looking for someone who can think on their feet, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Evergood Associates
✨Know Your NHS Basics
Make sure you brush up on your knowledge of NHS procedures and CQC standards. Being able to discuss these confidently will show that you understand the regulatory landscape and can navigate it effectively.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed complaints or ensured compliance in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Showcase Your Communication Skills
As a Compliance and Complaints Manager, communication is key. Be ready to demonstrate how you've effectively communicated with patients and teams in the past. Practice articulating your thoughts clearly and concisely.
✨Ask Insightful Questions
Prepare some thoughtful questions about the practice's current compliance challenges or their approach to patient care. This shows your genuine interest in the role and helps you assess if the practice aligns with your values.
