Full time contract: 37.5 hours per week (between 7am-7pm Monday-Friday & 9am-12pm Saturday)
Start date: ASAP!
Location: Peterlee Office (hybrid minimum of 2 days a week in the office after successful completion of the probation period)
About Us:
At Everflow, we’re on a mission to reshape the utility industry. We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make everyday.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The role:
We’re looking for a motivated Collections Agent to join our growing Collections and Recovery team in a fast paced environment.
What you will be doing:
- A mix of inbound calls to assist with customer enquiries and proactive outreach to support customers with billing queries, overdue accounts and payment arrangements
- Take payment over the telephone and negotiate payment plans
- Maintain accurate customer and collection records
- Build strong relationships with other departments to ensure any customer queries are resolved in a timely manner
- Escalate problematic issues to the Collections Team Leader/Manager as appropriate
- Success in this role will be measured against agreed KPIs including productivity, quality standards and contribution to team objectives
What we’re looking for:
- Ability to confidently communicate with a professional, proactive approach
- Target driven and comfortable working in a fast-paced environment with a positive attitude in every situation
- Confident using IT systems and handling multiple communication channels
- Organised with an eye for the details.
Collections experience an advantage, but not necessarily a requirement.
Full training will be provided, we’re more interested in your ‘go get’ approach.
If this sounds like you, we want to hear from you!
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary. You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
Service Agent - Collections and Recovery in Peterlee employer: Everflow
At Everflow, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our modern Peterlee office. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits, and ample opportunities for personal and professional growth, all while encouraging authenticity and collaboration among our team members. Join us to make a meaningful impact in the utility industry while enjoying a supportive environment that values your contributions.
