Full time contract: 37.5 hours per week (between 7am-7pm Monday-Friday & 9am-12pm Saturday)
Location: Peterlee Office (hybrid minimum of 2 days a week in the office after successful completion of the probation period)
About Everflow
At Everflow, we’re on a mission to reshape the utility industry.
We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
Role Overview
We are seeking a Service Advisor to join our Site Works Team in Peterlee. In this role, you will be instrumental in a dynamic, fast-paced environment, ensuring the accurate and timely management of multi-utility on-site processes. You will serve as the primary point of contact for all site works queries and issues, delivering exceptional customer service and operational support.
What You’ll Be Doing:
- Liaising with suppliers to secure optimal outcomes for customers.
- Tracking contract status to ensure timely execution and compliance with legal, regulatory, and company standards.
- Placing and monitoring customer orders and resolving provisioning issues with wholesalers when necessary.
- Coordinating with suppliers and internal departments to address billing issues, customer queries, and data discrepancies.
- Supporting daily critical tasks and controls to improve site work processes, reduce risk, and enhance quality.
- Maintaining accurate and consistent data across systems and processes.
- Resolving customer queries and proactively engaging with customers and suppliers to ensure timely resolution.
- Acting as the primary contact for all site work enquiries, addressing discrepancies and disputes professionally and promptly.
- Meeting KPI targets while identifying and driving process and system improvements related to site works.
- Assisting with bug resolution, audits, and compliance requirements, and providing necessary support and documentation.
- Collaborating with operational teams and other departments to ensure seamless service delivery and customer support.
- Contributing to team meetings, sharing best practices, and promoting a collaborative team environment.
- Providing flexible support to other operational teams, including handling customer calls when required.
Who we’re looking for:
- A collaborative team player with a positive attitude, capable of working independently and as part of a team in a fast-paced environment.
- Customer-focused with a commitment to providing excellent service.
- UK Multi-Utility Industry knowledge (desirable).
- Ability to prioritise and manage workload effectively.
- Capable of performing well under pressure.
- An aptitude for problem solving, driving process improvements, and maintaining a positive and proactive attitude towards change.
- Experienced in effectively handling customer communications, both written and verbal.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite, particularly Excel.
- High level of accuracy and attention to detail.
- Strong organisational and time management skills.
- Adaptable and able to handle multiple priorities effectively.
- Flexibility to meet changing demands.
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary. You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
Service Advisor - Siteworks in Peterlee employer: Everflow
At Everflow, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our modern Peterlee office. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits, and ample opportunities for personal and professional growth, all while encouraging authenticity and collaboration among our team members. Join us to make a meaningful impact in the utility industry while enjoying a supportive environment that values your contributions.
