At a Glance
- Tasks: Manage multi-utility on-site processes and deliver exceptional customer service.
- Company: Join Everflow, a fast-growing company reshaping the utility industry.
- Benefits: Competitive salary, hybrid working, generous pension, and wellness support.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Customer-focused, problem-solving skills, and strong communication abilities.
The predicted salary is between 30000 - 30044 £ per year.
About Us
At Everflow, we’re on a mission to reshape the utility industry.
We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.
Our quest is simple but powerful: bringing services together to make lives simple.
By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay.
Our culture is.
We value authenticity over ego, curiosity over comfort, and progress over perfection.
We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The Role
We've grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals!
We're on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office.
We are seeking a Service Advisor to join our Site Works team in Peterlee, in this role you will be instrumental in a dynamic, fast-paced environment, ensuring the accurate and timely management of multi-utility on-site processes.
You will serve as the primary point of contact for all site works queries and issues, delivering exceptional customer service and operational support.
- What You’ll Do
- You’ll be busy, challenged, and trusted to make a real difference. You will:
- Liaise with suppliers to secure optimal outcomes for customers.
- Tracking contract status to ensure timely execution and compliance with legal, regulatory, and company standards.
- Placing and monitoring customer orders and resolving provisioning issues with wholesalers when necessary.
- Coordinating with suppliers and internal departments to address billing issues, customer queries, and data discrepancies.
- Supporting daily critical tasks and controls to improve site work processes, reduce risk, and enhance quality.
- Maintaining accurate and consistent data across systems and processes.
- Resolving customer queries and proactively engaging with customers and suppliers to ensure timely resolution.
- Acting as the primary contact for all site work enquires, addressing discrepancies and disputes professionally and promptly.
- Meeting KPI targets while identifying and driving process and system improvements related to site works.
- Assisting with bug resolution, audits, and compliance requirements, and providing necessary support and documentation.
- Collaborating with operational teams and other departments to ensure seamless service delivery and customer support.
- Contributing to team meetings, sharing best practices, and promoting a collaborative team environment.
- Providing flexible support to other operational teams, including handling customer calls when required.
- What We’re Looking For
We’re less about ticking boxes and more about finding the right person. You’ll probably have the following:
- A collaborative team player with a positive attitude, capable of working independently and as part of a team in a fast-paced environment.
- Customer-focused with a commitment to providing excellent service.
- UK Multi-Utility Industry knowledge (desirable).
- Ability to prioritise and manage workload effectively.
- Capable of performing well under pressure.
- An aptitutde for problem solving, driving process improvmenets, and maintaining a positive and proactive attitude towards change.
- Experienced in effectively handling customer communications, both written and verbal.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite, particularly Excel.
- High level of accuracy and time management skills.
- Adaptable and able to handle multiple priorities effectively.
- Flexibility to meet changing demands.
What We Offer
We take rewarding our people seriously (and not just with biscuits).
You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.
You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme.
For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer.
We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves.
Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
Service Advisor (Siteworks) in Peterlee employer: Everflow
At Everflow, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our Peterlee office. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits, and opportunities for personal growth, all while encouraging innovative ideas and collaboration. Join us to be part of a mission-driven team that values authenticity and supports your professional journey in reshaping the utility industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Siteworks) in Peterlee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everflow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everflow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor (Siteworks) in Peterlee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everflow:Your cover letter is your chance to shine! Tell us why you want to work at Everflow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everflow!
How to prepare for a job interview at Everflow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
