At a Glance
- Tasks: Engage with customers via phone, email, and live chat to resolve queries.
- Company: Join Everflow, a fast-growing company reshaping the utility industry.
- Benefits: Competitive salary, hybrid working, free breakfast, and wellness support.
- Other info: Full training provided in a fun, supportive environment.
- Why this job: Be part of a dynamic team delivering amazing customer experiences.
- Qualifications: Big personality, great communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Everflow, we’re on a mission to reshape the utility industry. We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day. Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact. Our culture values authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The Role
We've grown really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We're on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office. Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pool table and ping pong to name a few. At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day. As a key player you will be responsible for using your fabulous personality to resolve any queries from our customers via telephone, email and live chat.
What You’ll Do
- Chatting with Customers – Your main gig will be handling inbound calls, connecting with customers, and helping solve their queries.
- Being a Customer Hero – Whether it’s through the phone, email, or live chat, you’ll proactively answer questions and ensure every customer gets the support they need.
- Keeping it Organized – You'll update our CRM system with every customer interaction, so we always stay on top of things.
- Team Player – Collaborate with our Operations Team to tackle customer issues and keep everything running smoothly.
- Escalating When Needed – If things get tricky, you’ll know when to escalate a situation to the Service Team Leader.
- Delivering Awesome Service – Above all, you’ll consistently bring your A-game and provide top-notch service every time.
What We’re Looking For
We’re less about ticking boxes and more about finding the right person. You’ll probably:
- Big Personality – at Everflow we are all about being our authentic selves but collaborating to deliver world class customer service.
- Great Communicator – You’re a natural on the phone, asking the right questions and listening carefully to get the full picture of what customers need.
- Organized and Detail-Oriented – You know how to stay on top of your tasks and pay attention to the little things that matter.
- Team Player – You’re all about collaboration—jumping in to help out when teammates need support or when things get busy.
- Flexible and Adaptable – Changes don’t throw you off—you stay calm and adjust quickly.
- Pressure-Proof – When things heat up, you keep your cool and stay on track.
- Self-Starter with a Positive Attitude – You’re motivated to get things done, and you bring an upbeat, can-do attitude to every interaction.
Previous customer service experience is an advantage, but not necessarily a requirement. Full training will be provided, and we’re more interested in who you are, how you communicate, and the energy you bring to the team. We’re all about creating a fun, supportive environment where you can grow, learn, and make a real impact. If you’re ready to be part of a dynamic team that’s focused on delivering amazing customer experiences, we want to hear from you!
What We Offer
We take rewarding our people seriously. You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary. You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits. There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
Service Advisor (Customer Service) in Peterlee employer: Everflow
At Everflow, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our modern Peterlee office. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits, and ample opportunities for personal and professional growth, all while encouraging authenticity and collaboration among our team members. Join us to make a meaningful impact in the utility industry while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Customer Service) in Peterlee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everflow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everflow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor (Customer Service) in Peterlee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everflow:Your cover letter is your chance to shine! Tell us why you want to work at Everflow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everflow!
How to prepare for a job interview at Everflow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
