Service Advisor – Collections & Recovery in Peterlee

About Us: At Everflow, we’re on a mission to reshape the utility industry. We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day. Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters, growing their businesses and making an impact. Our culture is built on authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.

The role: This is a fantastic opportunity for a recent graduate to launch their career in a fast-paced, commercially focused environment. We’re looking for a motivated Accounts Receivable Agent to join our growing Collections and Recovery team, no prior experience in the sector is needed, just the right attitude.

What you will be doing:

• A mix of inbound customer enquiries and proactive outreach to support customers with billing queries, overdue accounts and payment arrangements.
• Take payment over the telephone and negotiate payment plans.
• Maintain accurate customer and collection records.
• Build strong relationships with other departments to ensure any customer queries are resolved in a timely manner.
• Escalate problematic issues to the Collections Team Leader/Manager as appropriate.

Success in this role will be measured against agreed KPIs including productivity, quality standards and contribution to team objectives.

What we’re looking for:

• A confident communicator who takes a professional, proactive approach.
• Genuinely target-driven, with the resilience to keep going when things get tough and a positive attitude that lifts the team.
• Comfortable picking up new systems quickly and managing multiple tasks without dropping the ball.
• Highly organised with strong attention to detail, owning your workload and following things through to completion.
• A degree-level qualification is preferred, though not essential. We actively welcome applications from recent graduates, no prior AR experience required.

What We Offer: We take rewarding our people seriously. You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary. You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits. There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care.

Equal Opportunities: Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves.