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For Companies At a Glance
- Tasks: Assist customers with billing queries and manage payment arrangements in a dynamic environment.
- Company: Join Everflow, an award-winning company transforming the utility industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and a fun office culture.
- Why this job: Be part of a team that values innovation and authentic self-expression.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus but not essential.
- Other info: Full training provided and excellent career growth opportunities await you.
The predicted salary is between 26678 - 29987 £ per year.
Department: Collections and Recovery
Full time contract: 37.5 hours per week (between 7am-7pm Monday-Friday & 9am-1pm Saturday)
Salary: Band - £26,678.00-£29,987.00 (Band 2 Core business)
Location: Peterlee Office (hybrid minimum of 2 days a week in the office after successful completion of the probation period)
About Us
At Everflow, we’re redefining the utility industry. We’re an award-winning, fast‑growing company, delivering exceptional and environmentally friendly water and waste services to businesses across the UK. Our mission is to simplify utilities, saving our customers time, money, and energy so they can focus on what matters most: achieving their business goals. Everflow isn’t like other companies. Sure, we have perks like free coffee, break rooms, and ping pong tables, but what truly sets us apart is our values. We encourage our people to be their authentic selves and embrace the freedom to innovate. At Everflow, it’s not just about delivering exceptional results for our customers; it’s about cultivating a fulfilling, balanced work environment where great things happen.
The Role
We’re looking for a motivated Accounts Receivable Agent to join our growing Collections and Recovery team in a fast‑paced environment.
What You Will Be Doing
- A mix of inbound customer enquiries and proactive outreach to support customers with billing queries, overdue accounts, and payment arrangements.
- Success in this role will be measured against agreed KPIs, including productivity, quality standards, and contribution to team objectives.
- Take payment over the telephone and negotiate payment plans.
- Maintain accurate customer and collection records on numerous ledgers.
- Build strong relationships with other departments to ensure any customer queries are resolved in a timely manner.
- Escalate problematic issues to the Collections Team Leader/Manager as appropriate.
What We’re Looking For
- Ability to confidently communicate with a professional, proactive approach.
- Target driven and comfortable working in a fast‑paced environment with a positive attitude in every situation.
- Confident using IT systems and handling multiple communication channels.
- Organised with an eye for the details.
- Previous Accounts Receivable experience is an advantage, but not necessarily a requirement.
Full training will be provided; we’re more interested in your get‑go approach. If this sounds like you, we want to hear from you!
Service Advisor (Accounts Receivable Agent) in Peterlee employer: Everflow
Contact Detail:
Everflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Accounts Receivable Agent) in Peterlee
✨Tip Number 1
Get to know the company! Research Everflow's values and mission. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to be confident and professional. Role-play with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Be proactive! If you have questions during the interview process, don’t hesitate to ask. It shows you're engaged and eager to learn more about the role and the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Everflow.
We think you need these skills to ace Service Advisor (Accounts Receivable Agent) in Peterlee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any relevant experience in accounts receivable or customer service, and don’t forget to showcase your ability to communicate effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Everflow and how your proactive approach aligns with our mission. Keep it concise but engaging – we want to see your personality!
Showcase Your IT Skills: Since the role involves using various IT systems, mention any relevant software or tools you’re familiar with. If you’ve handled multiple communication channels before, let us know how you managed that – it’ll show you’re ready for the fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the Everflow team!
How to prepare for a job interview at Everflow
✨Know Your Stuff
Before the interview, make sure you understand what the role of a Service Advisor (Accounts Receivable Agent) entails. Familiarise yourself with Everflow's mission and values, especially their focus on customer service and innovation. This will help you align your answers with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your proactive approach and ability to communicate effectively.
✨Be Target Driven
Everflow is looking for someone who thrives in a fast-paced environment. Prepare to discuss how you've met targets in previous roles or how you plan to achieve KPIs in this position. Highlighting your motivation and results-driven mindset will show that you’re a great fit for their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if Everflow is the right place for you.