Everflow is recruiting a senior workforce planner to own end-to-end capacity, forecasting and scheduling for multiple channels and back-office workload. You’ll build forecasts, run capacity models and coordinate with contact centre managers to deliver practical schedules, while also owning Twilio telephony configurations from a planning perspective.
You will lead real-time performance, design analytics-driven improvements, and drive automation to raise efficiency.
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Hybrid Senior Resource Planning Lead - AI-Driven in Peterlee employer: Everflow
At Everflow, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our modern Peterlee office. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits, and ample opportunities for personal and professional growth, all while encouraging authenticity and collaboration among our team members. Join us to make a meaningful impact in the utility industry while enjoying a supportive environment that values your contributions.
