About Everflow
At Everflow, we’re transforming the utility industry through smarter, more sustainable solutions.
As an award-winning and rapidly growing business, we provide water, waste, and connectivity services to companies across the UK helping them run more efficiently while reducing costs and environmental impact. We’re proud of the difference we make for our customers every day.
Our mission is simple: bringing services together to make life simpler. By saving businesses time, money, and energy, we give our customers the freedom to focus on what matters most growing their business and achieving their goals.
Of course, benefits like free coffee and ping pong tables are great but they’re not why people choose to stay with us. It’s our culture that makes the difference. We champion authenticity over ego, curiosity over comfort, and progress over perfection. We empower our people to share bold ideas, support one another, and succeed in an environment where wellbeing and belonging truly matter.
The Role
This is where you come in.
As a Direct Sales Advisor specialising in waste contract renewals, you’ll play a vital role in supporting our customers as they approach the end of their current agreements. You’ll guide them through their renewal options, help secure the most suitable pricing and solutions, and ensure they continue to benefit from our services long term.
You’ll be responsible for building strong customer relationships, retaining and growing accounts, and identifying opportunities to introduce additional Everflow services such as water and connectivity solutions. You’ll also be confident handling objections and resolving complex service-related queries with professionalism and care.
Responsibilities Include
- Managing a pipeline of upcoming contract renewals and engaging customers at the right time
- Having open and honest conversations to understand customer needs and recommend the most suitable renewal solutions.
- Retaining customers by offering competitive and tailored solutions
- Cross-selling multiple utility services and additional Everflow products
- Building strong, long-lasting customer relationships that extend beyond a single contract.
- Maintaining accurate records and keeping internal systems updated to effectively manage your pipeline.
- Assisting customers with queries and providing excellent customer support wherever possible
- Managing and prioritising your workload daily to maintain high levels of productivity and efficiency
- Carrying out any other duties reasonably expected within the scope of the role.
What We Are Looking For
We’re less focused on ticking boxes and more interested in finding the right person. You will likely:
- Have experience in sales, account management, or contract renewals (waste experience is preferred)
- Demonstrate exceptional diligence.
- Be confident handling commercial conversations and overcoming objections.
- Be an excellent listener with the ability to understand customer needs.
- Be highly organised and comfortable managing your own pipeline and workload.
- Be motivated by targets while remaining focused on delivering the right outcome for the customer.
- Have strong relationship-building skills and the ability to quickly build rapport with a wide range of people.
- Take pride in working to a high standard with excellent timekeeping.
- Be IT literate, including ability in Microsoft Office
Direct Sales Advisor - Waste Renewals in Peterlee employer: Everflow
At Everflow, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in our modern Peterlee office. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits, and ample opportunities for personal and professional growth, all while encouraging authenticity and collaboration among our team members. Join us to make a meaningful impact in the utility industry while enjoying a supportive environment that values your contributions.
