Service Advisor (Customer Service) in Peterlee

We’ve grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We’re on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office. Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pool table and ping pong to name a few.

At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day. As a key player you will be responsible for using your fabulous personality to resolve any queries from our customers across via the telephone, email and live chat.

What You’ll Be Doing:

• Chatting with Customers – Your main gig will be handling inbound calls, connecting with customers, and helping solve their queries.
• Being a Customer Hero – Whether it’s through the phone, email, or live chat, you’ll proactively answer questions and ensure every customer gets the support they need.
• Keeping it Organized – You'll update our CRM system with every customer interaction, so we always stay on top of things.
• Team Player – Collaborate with our Operations Team to tackle customer issues and keep everything running smoothly.
• Escalating When Needed – If things get tricky, you’ll know when to escalate a situation to the Service Team Leader.
• Delivering Awesome Service – Above all, you’ll consistently bring your A-game and provide top-notch service every time.

Who We’re Looking For:

• Big personality – You don’t need to be an experienced Customer Services pro, your electric personality will do just fine.
• Great Communicator – You’re a natural on the phone, asking the right questions and listening carefully to get the full picture of what customers need.
• Organized and Detail-Oriented – You know how to stay on top of your tasks and pay attention to the little things that matter.
• Team Player – You’re all about collaboration—jumping in to help out when teammates need support or when things get busy.
• Flexible and Adaptable – Changes don’t throw you off—you stay calm and adjust quickly.
• Pressure-Proof – When things heat up, you keep your cool and stay on track.
• Self-Starter with a Positive Attitude – You’re motivated to get things done, and you bring an upbeat, can-do attitude to every interaction.

Previous customer service experience is an advantage, but not necessarily a requirement. Full training will be provided, and we’re more interested in who you are, how you communicate, and the energy you bring to the team. We’re all about creating a fun, supportive environment where you can grow, learn, and make a real impact. If you’re ready to be part of a dynamic team that’s focused on delivering amazing customer experiences, we want to hear from you!