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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat to resolve queries.
- Company: Join a rapidly growing company in a modern, vibrant office environment.
- Benefits: Enjoy competitive salary, annual reviews, and flexible working options.
- Why this job: Be part of a dynamic team delivering amazing customer experiences every day.
- Qualifications: Big personality, great communication skills, and a positive attitude are key.
- Other info: Access fun office perks like a gym, arcade games, and social events.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We\\\’ve grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We\\\’re on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office.
Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pool table and ping pong to name a few.
At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day.
As a key player you will be responsible for using your fabulous personality to resolve any queries from our customers across via the telephone, email and live chat.
What You’ll Be Doing
- Chatting with Customers – Your main gig will be handling inbound calls, connecting with customers, and helping solve their queries.
- Being a Customer Hero – Whether it’s through the phone, email, or live chat, you’ll proactively answer questions and ensure every customer gets the support they need.
- Keeping it Organized – You\\\’ll update our CRM system with every customer interaction, so we always stay on top of things.
- Team Player – Collaborate with our Operations Team to tackle customer issues and keep everything running smoothly.
- Escalating When Needed – If things get tricky, you’ll know when to escalate a situation to the Service Team Leader.
- Delivering Awesome Service – Above all, you’ll consistently bring your A-game and provide top-notch service every time.
Who We’re Looking For
- Big personality – You don’t need to be an experienced Customer Services pro, your electric personality will do just fine.
- Great Communicator – You’re a natural on the phone, asking the right questions and listening carefully to get the full picture of what customers need.
- Organized and Detail-Oriented – You know how to stay on top of your tasks and pay attention to the little things that matter.
- Team Player – You’re all about collaboration—jumping in to help out when teammates need support or when things get busy.
- Flexible and Adaptable – Changes don’t throw you off—you stay calm and adjust quickly.
- Pressure-Proof – When things heat up, you keep your cool and stay on track.
- Self-Starter with a Positive Attitude – You’re motivated to get things done, and you bring an upbeat, can-do attitude to every interaction.
We’re all about creating a fun, supportive environment where you can grow, learn, and make a real impact. If you’re ready to be part of a dynamic team that’s focused on delivering amazing customer experiences, we want to hear from you!
Apply now
Apply now
Hours
37.5
Benefits
- Salary Reviews: Benefit from annual salary reviews.
- Pension: Enjoy a secure financial future with up to 7% employer pension contribution.
- Career Development: Continuous support, personalised development, and top-notch training to fuel your professional journey.
- Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.
- Recognition: An amazing reward and recognition system that allows you to redeem gift cards for being recognised.
- Annual Leave: Recharge with a generous annual leave of 25 days plus bank holidays.
- Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.
- Celebration Day: Enjoy an extra day of annual leave to celebrate a day that is special to you.
- Life Insurance: Enjoy comprehensive life insurance covering you up to 3x your salary.
- Enhanced Parental Leave: Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave.
- Health & Wellbeing: Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio.
- Office Facilities: Take advantage of our free onsite gym, 20% café discount, pool table, ping pong table, and arcade machine.
- Hybrid Working: Embrace the flexibility of working at home 3 days per week once you\\\’ve conquered the probationary period.
- Free Breakfast: Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet.
- Social Events: Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events.
- Friday Drinks: Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.
- Free Parking: Simple, convenient.
- Electric Car Scheme: Dive into the future with our electric car scheme—because we\\\’re driving towards sustainability.
- Cycle to Work Scheme: Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute.
19-10-2025
Apply now
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Service Advisor (Customer Service) Peterlee Customer Services employer: Everflow Limited
Contact Detail:
Everflow Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Customer Service) Peterlee Customer Services
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the vibe of the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Service Advisor. Think about how you'd handle tricky situations and keep that cool, calm attitude they’re looking for.
✨Tip Number 3
Be ready to showcase your personality! They want someone with a big personality, so don’t be shy. Share your experiences and let your enthusiasm shine through during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our dynamic team right here in Peterlee!
We think you need these skills to ace Service Advisor (Customer Service) Peterlee Customer Services
Some tips for your application 🫡
Show Off Your Personality: We want to see your fabulous personality shine through in your application! Don’t be afraid to let your unique voice come across—this is your chance to stand out and show us why you’d be a great fit for our vibrant team.
Tailor Your Application: Make sure to tailor your application to the role of Service Advisor. Highlight your communication skills and any experience you have with customer service, even if it’s just from everyday life. We love seeing how you connect with people!
Keep It Organised: Just like you’ll need to keep things organised in the role, make sure your application is neat and easy to read. Use clear headings and bullet points where necessary to help us navigate through your experience and skills effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Everflow Limited
✨Show Off Your Personality
Since the role is all about having a big personality, make sure to let yours shine during the interview. Be enthusiastic and engaging—show them that you can connect with customers just as easily as you can with the interviewers.
✨Brush Up on Communication Skills
As a Service Advisor, great communication is key. Practice answering common customer queries and think about how you would handle different situations. This will help you demonstrate your natural ability to listen and respond effectively.
✨Get Organised
Being detail-oriented is crucial for this role. Before the interview, prepare a few examples of how you've kept things organised in past jobs or experiences. This will show that you can manage tasks efficiently and keep track of customer interactions.
✨Be Ready for Teamwork Questions
Collaboration is a big part of the job, so expect questions about teamwork. Think of times when you've worked well with others to solve problems or support teammates. Highlight your flexibility and adaptability in those situations.